Senior Application Support Agent ( SQL)

🚀 Senior Application Support Agent | Brussels (Hybrid) | Full-Time

Are you ready to support large-scale digital services that impact millions of users across Europe? 🌍

We’re looking for a Senior Application Support Agent to join our Brussels-based team and help ensure smooth operations for business-critical applications in an international environment.

💡 What you’ll do

✅ Be the first point of contact for end users (application questions & incidents)

✅ Handle and document requests following ITIL best practices

✅ Monitor and coordinate ticket resolution with IT teams

✅ Investigate issues using SQL and database troubleshooting

✅ Work with Oracle / relational databases

✅ Escalate complex cases to development teams and follow up until closure

✅ Maintain and improve documentation 📚 (manuals, FAQs, wikis, dashboards)

✅ Contribute to team operations, performance reviews, and service improvement

🔧 What you bring

⭐ 3+ years of experience in application support / service support

⭐ Strong experience with ticketing tools (ServiceNow is a plus!)

⭐ Strong SQL skills + good database knowledge (Oracle preferred)

⭐ Understanding of REST / SOAP and system integrations

⭐ Comfortable working in an ITIL-based support environment

⭐ Great communication skills in English & French 🗣️

⭐ Analytical mindset + structured troubleshooting approach

🎁 What’s in it for you

✅ Hybrid working model

✅ Continuous learning 🎓

✅ International projects and strong growth opportunities

📩 Ready to apply? Upload your CV in English via the apply button.