Technical Customer Service Professional

Where there is light, there is life. This philosophy is at the heart of what we do, linking natural resources with human needs. As \"daylight engineers,\" we are committed to achieving our goal of constantly giving the world new possibilities of bringing daylight and fresh air into the homes and lives of people.
Our culture reflects our values and way of working and we strive to let them shine through everything we do. Whether pursuing a career in sales, marketing, distribution, manufacturing or support operations, we believe in working as a unified team to bring light to life.

Your challenges

As a Technical Customer Service Professional, you will join our ambitious and dedicated Sales Operations Team. Together with your colleagues you will be responsible for devising and developing offers which will lead to sustainable daylight and ventilation solutions for our customers. In this role, you will report to the Sales Operations Manager for Belgium, and you will be based at our office in Wavre.

Your primary tasks include:

• Advising (potential) customers about our product range and ensure that these customers are provided the right product solution and associated technical information
• Reading and analyzing specifications and technical architectural plans
• Recommending appropriate solutions to installers through your technical product knowledge
• Devising and developing offers

Your qualifications

You work effectively both on your own and with colleagues to achieve company targets and goals. You see opportunities and solutions where others may see problems. You are change-oriented and see the benefit in doing things differently to achieve goals.

In addition, we expect that you:

• Have a technical bachelor's degree and at least two years of experience in a Back Office role
• Are customer- and result-oriented – you build and maintain long-term partnerships
• You are accurate and you work in a structured manner
• Have the ability to work with predefined objectives and measures ensuring accountability and meeting goals
• Are familiar with Microsoft Office and have experience with CRM systems
• Are bilingual French and Dutch and you master the English language.

Your opportunities

As VELUX Commercial is growing and going places, so will you. We invite you to grow in our strong learning culture, where our ambitions will become your challenges. We strongly believe in empowering our people and we support this with a wide scope of action and continuous employee development.

At VELUX Commercial, you can have a challenging and exciting job while making use of flexible work arrangements. We work as a team with a flat hierarchy to achieve our ambitious goals. Mutual respect, social responsibility and customer centricity are just some of our essential values.

As Technical Customer Service Professional, you are offered a competitive salary, a performance-related bonus, a company pension scheme and a generous annual leave entitlement. You will also get a company laptop and mobile phone.

Application and contact

If you would like to know more about this opportunity, please feel free to contact Harriët Slabbekoorn, Sales Operations Manager, on

Please apply via the website link and include your CV and a cover letter detailing your experience and suitability for the role. First interviews will be conducted via Microsoft Teams. For those successful at the first stage, a meeting at the Wavre office will follow – details to be supplied.

VELUX Commercial is committed to promoting an environment of respect and understanding, encouraging diversity, and eliminating discrimination by providing equality of opportunity for all. We are also committed to creating and maintaining an inclusive and accessible workplace for all – if you are invited to participate in the interview process and require any adjustments, please let us know.

If you would like to know more about VELUX Commercial, please visit

VELUX Commercial is fully committed to the concept and practice of equal opportunity in all aspects of employment. To further our goal of equal employment opportunity for all employees and prospective employees, it is the policy of VELUX Commercial to recruit, hire, train, and promote persons in all job titles without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, or any other basis prohibited by applicable law. All employment decisions shall be consistent with the principle of equal employment opportunity and only job-related qualifications will be required.