C004543 DCSU Governance and Service Rates Officer (N...

Deadline Date: Friday 2 January 2026

Requirement: DCSU Governance and Service Rates Officer

Location: Mons, BE

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 1400

Required Start Date: 2 February 2026

End Contract Date: 31 December 2026

Required Security Clearance: NATO RESTRICTED

Duties & Role:

Under the direction of the DCSU Head Resource and Portfolio Management Office, the incumbent will perform duties such as the following:

1. Service Rates Development:

• Actively contribute to the coordination, review and finalization of the yearly DCSU service rates inputs.
• Ensure DCSU effort in the Service Rates are comprehensive, well-structured, and align with organizational priorities.
• Collaborate with subject matter experts to gather relevant input and data.

2. Project Governance Support:

• Assist in the preparation and facilitation of governance meetings, including drafting agendas, presentations, and minutes.
• Support the implementation of governance policies, standards, and practices.
• Monitor and report on governance-related metrics and performance indicators.
• Prepare the necessary reporting binder for the DCSU RPMO review in matter of Portfolio and Projects status.

3. Communication and Reporting:

• Translate technical updates into compelling and understandable narratives for stakeholders.
• Communicate effectively with both internal teams and external partners.
• Provide clear and concise documentation of processes, decisions, and recommendations.
• Assist in continuously reviewing and improving DCSU RPMO related processes; assist in managing and provide monitoring, reporting and maintenance on agreed project/service/resource Key Performance Indicators (KPIs) and inform DCSU Management on any recognized anomalies and assist in taking corrective actions;
• Deputize for higher grades staff, if required;
• Performs other duties as may be required.

Skill, Knowledge & Experience:

• The candidate must have a currently active NATO RESTRICTED security clearance
• Higher vocational training in a relevant discipline with 3 years post-related experience, or a secondary educational qualification with 5 years post-related experience;
• Experience or knowledge of project, portfolio and programme management (P3M) area;
• Expert knowledge in MS Excel incl. Pivot, connections to external data sources and Macros;
• Strong expertise in MS PowerPoint;
• Advanced knowledge of SharePoint;
• Sound knowledge and experience in the use of other Microsoft office products (e.g. Word, Access, OneNote, etc.)
• Excellent command of spoken and written English, with a proven ability to communicate effectively orally and in writing;
• Ability to take initiative and a flexible approach allowing the incumbent to respond reliably and competently to changing requirements in a demanding environment;
• Excellent skills and the ability to translate technical updates into storytelling fit for the RPMO activities;
• Excellent inter-personal skills and the ability to be responsive and sensitive to both external and internal customers and staff.

Desirable Experience and Education:

• A recognised formal Project Management qualification, such as PRINCE2 or PMP and / or ITIL Intermediate Level Certification;
• Prior experience in Customer Relationship Management processes;
• Prior experience of working in an international environment comprising both military and civilian elements;
• Knowledge of NATO responsibilities and organization, including ACO and ACT.