Night Receptionist

• Objectives and tasks

· Welcoming guests upon their arrival at The Dominican. As a member of our dynamic and friendly Front Desk team you are the first point of contact, and the one to leave a good first impression

· Performing check-ins and check-outs, according to the systems put in place

· Helping guests with their luggage, escorting them to their rooms and assisting with directions to your favourite things to see in Brussels

· Performing the Night Audit:

· Closing out the remaining invoices for the day

· Verifying that all payments have been done correctly

· Preparing the arrivals for the following day

· Prepare rebate reports

· Ensuring all information for each day is saved and readily available

· Answering calls, and assisting with the requests following procedures put in place

· Follow-up on reservation requests

· Assisting guests post-stay with requests such as invoices, lost & found or loyalty program rewards

· Maintaining tidiness in the Lobby and Front Office

· Have a keen problem-solving mind in order to efficiently remedy any problems you may encounter, and inform relevant departments if needed

· Utilize Opera and GoTickin in order to communicate with the Technical and Housekeeping departments if needed

· Answering queries and requests received via email

· Handling complaints, if they arise, in a professional way

· Keep up to date with events in the city in order to ensure that our guests see the most out of Brussels during their stay

· Perform Night Room Service

· Be familiar with emergency protocols, and perform security tours

· Ensure that the company philosophy and procedures are followed.

Qualifications & requirements

• Diplomatic
• Analytical
• Structured
• Multilingual (bilingual NL/FR, NL/ENG or FR/ENG is a must)
• Having perfect writing and speaking skills
• Having an eye for detail

We are

The Dominican is a 4* deluxe design hotel, a destination for elegance in the historical centre of Brussels. The Dominican is the first member of Design Hotels in Belgium, distinguishing itself by offering a unique product and indulgent hospitality.

The hotel offers 150 rooms, 3 meeting salons, a gym with sauna & hammam, a restaurant, bar & terrace.

What we offer:

Joining The Dominican Family is also:

· 100 % Reimbursement of Public Transport

· Eco-cheque

· 1 free nightper year & Staff discount in the hotels of the Carlton Group, including Design Hotel worldwide

· Fantastic and healthy meals

· Uniform

· Free online language classes (after 3 months of contract)

And having the great opportunity to…

· Live The Dominican experience

· Have the possibility to work for an international company

· Make 46 other amazing colleagues as your friend

· Develop your career

· Be part of a growing Company's Culture

Job Types: Full-time, Part-time, Permanent contract, Fixed term contract

Benefits:

• Company events

Work Location: In person