Merchant Operations Specialist

Job Description:

Pluxee is the leading global partner for employee benefits and engagement. We're opening a world of opportunities for everyone, and our new brand is brimming with ambition for the future We are committed to working sustainably and responsibly with local communities.

We provide over 250 pioneering products in 31 countries and partner with 1.7 million traders. This helps our employees better enjoy what truly matters in their lives.

At Pluxee, we take pride in our commitment to environmental sustainability, our focus on fair employment and diversity, our new ways of working independently, and flexibility for the well-being of our talents. Joining us means evolving in a collaborative and innovative environment where each employee is recognized and receives the necessary support for their development. We firmly believe that the quality of life for our customers and service consumers begins with our own employees. Therefore, your well-being at work is one of our priorities.

Working with us is an opportunity to impact the future of the employee experience and ultimately the world around us. But it's also your chance to make an impact every day by investing a part of yourself in exciting digital products and touching the lives of millions of consumers.

We are a global and multicultural company where every contribution counts, and every day is an opportunity to inspire others and be inspired by your colleagues.

We're accelerating our global growth by combining the scope and stability of Pluxee with our unique position as an innovation incubator. As a member of the team, you'll help us continue this growth and historical digital transformation.

Today, we're inventing entirely new ways to influence and enrich the lives of employees worldwide.
 

YOUR NEXT CHALLENGE

The Merchant Operations Specialist ensures operational readiness and data quality for merchants across Pluxee's affiliated network. The role oversees onboarding compliance, payment setup, and CRM accuracy while acting as the operational interface for merchant-related activities, including those linked to tender execution. It ensures that all merchant records meet internal and external requirements, including fiscal, legal, and technical standards, and collaborates with internal teams for continuous process improvement. 
 

RESPONSIBILITIES 

Merchant Record Management 

• Validate merchant data during onboarding and update critical information over time. 
• Ensure records in Salesforce and related systems are accurate, compliant, and complete. 
• Manage merchant status updates, category classification, and fiscal documentation. 

Operational Process Execution 

• Coordinate merchant payment setup and update processes in collaboration with Finance. 
• Ensure that all required documentation (contracts, certifications, identifiers) is properly filed. 
• Liaise with Legal, Compliance, and Merchant Sales teams for issue resolution. 

Tender Coordination Support 

• Act as the operational point of contact for tender-related merchant requirements. 
• Work with the Tender Manager to ensure merchant eligibility documentation is collected. 
• Ensure alignment between sales commitments and merchant-side operational readiness. 

Issue Resolution & Quality Assurance 

• Investigate and resolve data inconsistencies, errors, or merchant-reported issues. 
• Monitor operational SLAs and escalate delays or risks proactively. 
• Contribute to continuous improvement of onboarding and support processes. 
   

REQUIREMENTS 

Education 

• Bachelor's degree in Business Administration, Operations, Compliance, or equivalent. 

Work Experience 

• 3–5 years in operations, administration, or compliance roles. 
• Experience with CRM data quality, financial operations, or tender support preferred. 

Other Skills and Certifications 

• Proficient in Salesforce CRM and administrative workflow tools. 
• Strong knowledge of compliance standards and documentation processes. 
• Detail-oriented with strong coordination and follow-up skills. 
• Familiarity with tender procedures is a plus. 

Languages 

• English is considered an advantage, as it supports communication, learning, and collaboration within our multinational context. 

Working Conditions 

• Hybrid, based on local country/home rules. 
   

COMPETENCIES 

Technical Competencies 

• CRM Data Accuracy – Maintains merchant records with integrity and completeness. 
• Merchant Compliance Processing – Ensures contracts, payments, and documents follow standards. 
• Tender Coordination Support – Aligns merchant operational files with tender obligations. 
• Issue Resolution & Troubleshooting – Addresses data errors and operational gaps quickly. 
• Process Discipline – Follows operational procedures with consistency and accuracy. 
   

Behavioral Competencies 

• Reliability & Rigor – Trusted to manage sensitive data with care. 
• Service Mindset – Supports internal teams and merchant-facing operations. 
• Accountability – Owns outcomes and ensures tasks are completed. 
• Structure & Precision – Maintains clean processes and documentation. 
• Collaboration – Works closely with Finance, Sales, and Tender teams.