Groups & Events Manager (F/H)

Be part of the team for this exciting project in Brussels, working for Brussels' most fabulous address, including a luxury hotel but so much more; from a 1000sqm spa, gastronomic restaurant and brasserie, to a members club and retail concept space.

DUTIES AND RESPONSIBILITIES:

· Develop and implement a comprehensive Groups & Events strategy in partnership with the DOSM to drive business development, revenue maximisation and a clear value proposition

· Deliver operational tasks including site inspections, contracts, proposals, client meetings and pre/post con meetings for events

· Proactively maintain and grow client relationships including identification of new account opportunities

· Interact with guests to obtain feedback on quality, service and overall satisfaction, conducting periodical reviews of procedures and processes to identify means of increasing productivity and efficiency within the team

· Demonstrate excellent creative skills to provide innovative set-ups, menus and functions for groups in collaboration with the Executive Chefs and F&B team

· Work closely with the Marketing team to ensure compelling and on-brand proposals, promotional materials and collateral, and ensure to maintain detailed knowledge of the property including hotel facilities and amenities

· Maintain the highest in standards for the event booking process to ensure a positive guest experience

· Carry out any necessary client negotiations in order to secure business in line with the objectives of the department

· Align with the Marketing team to ensure relevant capture of events for future communication opportunities including photo, video and testimonials

· Ensure that all daily activities are actioned and updated and guest requests are identified & communicated to the relevant department in a timely manner

· Ensure accurate and complete entry of all necessary data and group blocks in Opera

· Work closely with the operations team for event execution whilst having the ability to quickly evaluate alternatives and decide on a plan of action

· Ensure the team completes accurate BEOs to communicate all relevant details to the operational departments for all events maximizing cross-team collaboration

· Contribute to the sales strategy at all times by upselling revenue generating hotel facilities and amenities

· Coach and support two junior event executives in line with company standards

· Build effective working relationships with all hotel departments to ensure maximum efficiency for responding to guests requirements

· Maximise all events revenue and track key business indicators (costs, conversion rates, customer feedback, turn down, lead time & lost business reports) to determine the effectiveness of current systems and processes and identify areas for improvement

· Keep abreast of trends & innovations within the hotel industry, events impacting the city and the local market for private events, feeding back to key stakeholders to capitalize on potential revenue-generating opportunities

· Deliver required reporting in a timely manner including conversion ratio and revenue targets, and attend regular departmental meetings

Profil recherché

Experience:

· 3-5 years experience within the 5* hotel market in Meetings & Events

· Experience handing both event sales and event management

· Hospitality work experience

· Experience leading a small team is a plus

Skills & Knowledge:

· Experience working with Opera system

· Strong communication skills

· Excellent organisation and priority management

· Focused on providing consistently high standards of customer service

Requirements:

· Fluency in English, French and Dutch

Pour toute candidature, merci de faire suivre votre CV à jour.

Enfin, REJOIGNEZ-NOUS sur le réseau pour voir toutes nos nouveautés journalières dans l'hôtellerie de luxe : France, Benelux, Espagne, Portugal, Afrique du Nord, Royaume-Uni, Océan Indien et bientôt Moyen-Orient.

Job Type: Permanent contract

Work Location: In person