Patient Communities Operations Coordinator

Make your mark for patients

We are looking for a Patient Communities Operations Coordinator who is detail‑oriented, proactive, and compassionate to join us in our Patient Engagement and Advocacy team, based in our UCB office in Brussels, Belgium.

About the role

You will be working in a team that supports global patient engagement and advocacy activities. In this role, you will coordinate the full operational lifecycle of patient‑focused initiatives, ensuring smooth processes from contracting to execution. You will also provide project management support for key initiatives that contribute to our annual patient engagement objectives. Your work will help ensure that patient perspectives are meaningfully integrated into our activities worldwide.

Who you'll work with

You will be working in a team that collaborates closely with colleagues across legal, compliance, finance, medical, and other internal functions. You will also interact with patient organizations, individual patients, and external partners. This role places you at the center of a diverse network of stakeholders committed to improving the lives of people living with severe and chronic conditions.

What you'll do

• Coordinate contracting, consent, and payment processes for all patient engagement activities, ensuring smooth and timely execution.
• Maintain and improve tools, processes, and shared platforms that support patient engagement activities.
• Support project delivery by coordinating timelines, tasks, communications, and follow‑up actions for assigned initiatives.
• Organize and manage meetings, workshops, and advisory boards, including logistics, materials, and participant communication.
• Facilitate discussions, capture meeting notes, track progress, and ensure accountability across project teams.
• Build trusted relationships with internal and external partners to enable patient‑centric and compliant collaboration.

Interested? For this role we're looking for the following education, experience and skills

• Bachelor's degree or postgraduate qualification, ideally complemented by project management certification.
• Minimum two years of experience in project coordination, administrative operations, or a related role, ideally within the healthcare or life sciences sector.
• Experience working with diverse, international teams and managing multiple activities under tight timelines.
• Ability to collaborate effectively across functions such as medical, regulatory, safety, manufacturing, or access.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities.
• Excellent communication skills, empathy, and the ability to work with sensitivity when interacting with patient communities.

Are you ready to 'go beyond' to create value and make your mark for patients? If this sounds like you, then we would love to hear from you 

About us 
UCB is a global biopharmaceutical company, focusing on neurology and immunology. We are over 9.000 people in all four corners of the globe, inspired by patients and driven by science. 

Why work with us? 
At UCB, we don't just complete tasks, we create value. We aren't afraid to push forward, collaborate, and innovate to make our mark for patients. We have a caring, supportive culture where everyone feels included, respected, and has equal opportunities to do their best work. We 'go beyond' to create value for our patients, and always with a human focus, whether that's on our patients, our employees, or our planet. Working for us, you will discover a place where you can grow, and have the freedom to carve your own career path to achieve your full potential. 

At UCB, we've embraced a hybrid-first approach to work, bringing teams together in local hubs to foster collaborative curiosity. Unless expressly stated in the description or precluded by the nature of the position, roles are hybrid with 40% of your time spent in the office.

UCB is an equal opportunity employer. All employment decisions will be made without regard to any characteristic protected by applicable laws. 
 
Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on EMEA- Please note should your enquiry not relate to adjustments; we will not be able to support you through this channel.