Dutch Speaking Customer Service Agent For

Join Mercier Consultancy MD as a Dutch Speaking Customer Service Agent for and experience the vibrant lifestyle in sunny Greece This exciting opportunity allows you to immerse yourself in a dynamic work environment while helping Dutch-speaking customers with their travel needs and inquiries.

Responsibilities

• Assist Dutch-speaking customers via phone, email, and chat with inquiries related to their bookings, travel plans, and accommodation options
• Provide expert guidance and support to enhance the customer experience and ensure all queries are addressed promptly
• Handle complaints and troubleshoot issues with a focus on maintaining high customer satisfaction
• Document interactions and feedback in the CRM system to track inquiries and service quality
• Collaborate with team members to improve service efficiency and promote a customer-first environment
• Stay informed about the latest offers, promotions, and travel trends to provide informed assistance to clients

Requirements

• Fluency in Dutch (both written and spoken); proficiency in English is a plus
• Experience in customer service, preferably in the travel or hospitality industry
• Strong communication and interpersonal skills, with a passion for providing excellent customer service
• Ability to handle difficult situations calmly and efficiently resolve customer issues
• Proficient in using CRM systems and standard office software
• Open to relocating to Greece and embracing a new work culture
• A keen interest in travel and tourism, along with a commitment to learning and growing in the industry

Benefits

• Competitive Monthly
• Monthly Performance Bonus
• Fully Paid Training
• Health Insurance
• 2 Extra Salaries Per Year
• And Much More..