Continuous Improvement Coach

Operational Excellence & Continuous Improvement Lead
About Landmark Global
Landmark Global, part of bnode, is a fast-growing international e-commerce logistics specialist. We connect merchants and consumers worldwide by delivering high-quality, reliable and customer-oriented parcel solutions.
In a booming e-commerce market where cross-border shipping is becoming the norm, Landmark Global focuses on operational excellence, scalability and outstanding customer experience. To support this ambition, we are strengthening our improvement and leadership capabilities across our EU & UK operations.
Your role
As Operational Excellence & Continuous Improvement Lead, you will play a pivotal role in improving how Landmark Global operates.
You combine project-based experience, Lean methodologies and process knowledge with a strong interest in IT and systems. This allows you to not only improve performance, but also build, lead and motivate a team that drives sustainable change.
You act as a bridge between operations, IT, systems and stakeholders, ensuring that improvements are practical, embedded and scalable in an international environment.
Your Responsibilities
 Kaizen Leadership

• Define scope, objectives, and planning of Kaizen initiatives
• Prepare and facilitate Kaizen workshops using the right Lean tools
• Guide teams from analysis to action plan
• Coach teams and managers on Lean, root cause analysis, and KPIs
• Ensure implementation and sustainability of solutions
  

Performance Management

• Maintain accurate Lean KPI reporting
• Identify and escalate performance gaps
• Present clear insights on Lean initiatives and results
  

Anchoring & Ownership

• Embed solutions into daily operations
• Transfer ownership to the right teams
• Support continuous performance improvement
  

Continuous Improvement Culture

• Inspire a continuous improvement mindset
• Support change through hands-on coaching

Capability Building

• Deliver \"Lean on the job\" coaching and training
• Enable effective use of Lean tools
• Promote open communication and change readiness

End-to-End Improvement

• Support cross-functional process improvements
• Share best practices with regional Lean teams
• Align stakeholders across the value chain
  

Your Profile

• Bachelor's degree and at least 2 years of relevant experience in an operational, logistics, industrial or service environment
• Proven project-based experience, with the ability to structure, lead and deliver improvement initiatives
• Solid understanding of operational processes and Lean methodologies (Kaizen, root cause analysis, KPIs)
• Strong interest in IT, systems and data, with the ability to work with system owners and translate operational needs into practical solutions
• Experience in leading, building or coordinating teams, with strong coaching and motivational skills
• Hands-on, structured and solution-oriented mindset
• Strong communication skills, able to engage both operational teams and management
• Proficient in MS Office and related tools
• Category B driving license
  

Language Skills

• English: fluent (mandatory)
• Dutch or French: fluent (mandatory)
• English + Dutch + French: a very strong asset

 What do we offer?
Like a long-awaited parcel, we want you to feel genuinely welcomed and valued from day one. Alongside a competitive monthly salary, you can count on:

• Meal vouchers of €8 per working day
• Hospitalization, group, and disability insurance
• Access to the Federal Mobility Plan
• Healthy work-life balance with flexible working hours and remote work options
• 20 statutory leave days plus 7 additional extralegal days
• Exclusive benefits via more than 100 bnode partners
  

Why Landmark Global?

You will join an international organisation where continuous improvement, customer experience and operational excellence are key drivers of success.
This role offers real ownership, international exposure and the opportunity to build both processes and people, while making a tangible impact in a fast-growing e-commerce environment.
If you enjoy leading teams, improving systems and turning complexity into results, we would love to hear from you.

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