Project manager

Context

We are looking for a Project Manager to lead a new strategic customer loyalty initiative within the retail sector, including the development of a web platform and a mobile application.

The role is strongly business- and marketing-oriented, with a focus on customer engagement, omnichannel experience, and value creation.

Mission

Manage digital projects related to customer loyalty and retail marketing

Drive projects end-to-end: ideation, planning, execution, go-live, and follow-up

Ensure delivery on scope, timeline, budget, and quality

Coordinate marketing, business, IT, and external partners

Manage risks, changes, and dependencies

Lead testing phases and user acceptance with business teams

Ensure alignment with PMO standards and governance

Customer & Marketing Focus

Translate retail marketing and loyalty strategies into digital solutions

Work on customer journeys, omnichannel engagement, and mobile usage

Actively propose improvements to enhance customer experience and retention

Profile

5+ years of experience in digital or IT project management

Strong experience in retail digital projects (web and mobile)

Background in customer loyalty, CRM, or marketing platforms

Familiar with Agile methodologies and modern digital ecosystems

Excellent communication and stakeholder management skills

Proactive, customer-centric, and results-oriented mindset