Regional Manager Wallonia/Brussels

Welcome to CitySafes, Belgium's largest provider of safe deposit boxes

At CitySafes, we guarantee security, discretion, and excellent customer service as the foundation for long-term customer relationships. As Belgium's largest independent provider of safe deposit boxes, we are growing rapidly, both nationally and internationally. Despite this ambitious growth, we never lose sight of what is really important: caring for our employees, enjoying the workplace, and building long-term relationships with colleagues based on mutual trust and respect.

To support our growth, we are looking for a Regional Manager for the Wallonia region.

Would you like to play a leading role in a fast-growing and dynamic company? Do you get energy from improving processes and do you enjoy taking on challenges? Can you help the culture and enthusiasm within an organization flourish? Then we would love to meet you

What will be expected of you in this role?

• Operational leadership & performance management
  

  • Lead and coordinate daily operations across multiple sites.

  • Safeguard and continuously improve operational KPIs, including quality, efficiency, customer satisfaction, and safety.

  • Monitor operational and commercial performance, identify improvement opportunities, and implement effective, scalable processes.

  Compliance, safety & quality
  

  • Ensure strict compliance with all safety, quality, commercial, and security procedures.

  • Act as a role model for operational discipline, risk awareness, and best practices.

  People leadership & culture
  

  • Create a positive, inclusive team atmosphere and actively promote employee engagement and well-being.

  • Coach, support, and develop team members through regular check-ins, on-the-job coaching, and structured performance follow-up.

  • Foster a culture of continuous learning and embed the company's core values across the region.

  Customer-centric & commercial mindset
  

  • Maintain a strong customer focus, with service excellence as a non-negotiable standard.

  • Build and maintain strong client relationships and address operational incidents or dissatisfaction swiftly and professionally.

  • Use customer feedback and performance indicators (including NPS, currently 75 as a benchmark) to drive continuous improvement.

  Hands-on execution & crisis management
  

  • Combine day-to-day operational execution with a broader strategic view of the region.

  • Handle critical situations with composure, clear prioritisation, and strong decision-making.

This is our ideal candidate:

• A true team player, actively contributing to a positive and collaborative working culture.

• Detail-oriented and comfortable managing, analysing, and improving KPIs.

• Someone with high standards, strong ownership, and personal initiative.

• Highly customer-focused, with a clear understanding of service excellence and long-term client relationships.

• 3 to 7 years of experience in an operational management role, ideally in retail, hospitality, services, or another multi-site, performance-driven environment.

• Bilingual French/Dutch (spoken and written); English is an asset.

• Entrepreneurial, proactive, and comfortable operating within a structured, results-oriented organisation.

• You build trust-based relationships and embody integrity, accountability, and teamwork.

You combine hands-on execution with a strong commercial mindset, and you thrive in a dynamic, growing organisation. You enjoy being close to the work floor while keeping a clear view of the broader operational and performance picture.

Why choose CitySafes?

Working at CitySafes means working behind the scenes in a unique sector where you will be given a lot of responsibility. You will become part of a dynamic and fast-growing team that works together to achieve the best for our customers and celebrates successes together. We offer you a working environment where initiative is encouraged and where you will be given a lot of trust and autonomy.

You will lead and coordinate a regional team of around 10 employees (branch managers and staff), fostering engagement, development, and strong operational performance across multiple locations. In addition, we offer you:

• A competitive salary package, including company car, fuel card, meal vouchers, insurances,…

• A full time time contract with ADV days.