Service Manager

The team lead of the service repair centre Kortrijk (40+ persons) will manage and supervise the service repair team to assure a timely and qualitative repair process in line with the company repair policies and customer needs.

Purpose of the job – accountabilities

• Fulfill contractual obligation towards our customers : steer and follow up the overall performance of the service repair team in order to create the optimimum customer satisfaction, even if these services are delivered through third party vendors 
• Steer to meet internal targets on inventory return values (return warehouses on swaps, sales returns and demo) in alignment with the various business units
• Define and plan resources needed to achieve the KPI targets
• Advise and consult R&D in serviceability aspects of new product introductions
• Ensure the team members keep motivated and develop their skills and experience
• Ensure timely planning of needed materials to perform the repairs
• Keep team members aware of safety, quality, repair, efficiency, housekeeping, houserules and behavior etc. and capture improvement ideas for continuous improvement purposes

Required competencies

Education:

• Bachelor's degree or Technical Master, or equivalent through experience.

Experience:

• 5 years of experience in service or production environment

Competencies:

• Positive can-do mentality
• Relationship management
• Make sound judgement
• Value diverse perspectives
• Engage and inspire
• Nurture a culture of trust
• Drive for results
• Ensure execution