Employee Relations Case Manager

Then Just Eat might be the place for you. We're a leading global online delivery platform, and our vision is to empower everyday convenience. 

Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

As a member of the Employee Relations Team, you will provide high-quality, efficient, and timely service to all stakeholders on employee relation matters, including performance management, disciplinary matters, accommodations, dispute resolution, whistleblowing investigations, sickness management, and return to work coordination while ensuring the execution and enforcement of fair and consistent application of workplace policies and processes. 

You will manage and foster positive relationships between employees and the organization, mediate disputes, conduct investigations, and guide both employees and management. Working within a global team, you will gain valuable international exposure while focusing on the Belgium context at first, with opportunities to support Germany, and additional countries later on. Ensuring compliance with labour laws and company policies, you will contribute to a fair, consistent, and harmonious work environment.

You will report to the Employee Relations Lead based on-site. This position offers excellent opportunities for career evolution towards a broader, international context.

• Apply employment standards and labour laws for legal compliance ensuring accurate validation of country specific regulations
• Responding to employee inquiries through the People Service Portal (JIRA system) and other channels, identifying needs, and escalating issues, as the needs arise.
• Maintaining a strong commitment to our service level agreements (SLAs) around responsiveness and employee satisfaction.
• Maintain quality standards of content and information as it relates to Employee Relations guidelines, policies, and procedures
• Manage internal People policies and update policies to reflect localization requirements
• Internal investigations for local cases and whistleblower cases
• Establish meaningful relationships and communication within the People Services teams and between teams across departments assigned
• Collaborating closely with the legal teams to validate and escalate cases when appropriate
• Collaborate with HR Business Partners to provide comprehensive employee support, handling Tier 2 tasks, while directing Tier 3 issues to HRBPs for effective resolution.
• Guide and coach managers (with different levels) on disciplinary and non-disciplinary actions, terminations, and employment standards; support with documentation and best practices
• Familiarity with social negotiation bodies context.
• Develop business acumen for departmental support

• Languages: Fluent in English and Dutch and B2 French. German would be a strong plus
• Educational background in Human Resources, Psychology, or similar;
• We are looking for a mid-level professional with 2–5 years of HR experience, including at least 1 year of specialized focus on Employee Relations
• Proven ability to research and apply employment standards and labour laws.
• Demonstrated ability to maintain high-quality content for Employee Relations guidelines and policies.
• Experience in guiding managers on employment-related actions.
• Effective collaboration skills with People Services teams for case validation and escalation management.
• Partnership capabilities with Works Councils and on employee-related matters and escalations would be a strong plus. 
• Attention to detail in ensuring consistency and accuracy of information in HR Systems
• Promote positive culture, support leaders, maintain timelines for satisfaction

A competitive salary package with a bonus structure that reflects your performance.
Hybrid working: three days per week in the office in Brussels and two days from home.
Travel allowance: 100% reimbursement for public transport or a mileage allowance for travel by car or bicycle.
On-site gym: for a small fee, you can use our office gym in Brussels to relax and keep a clear mind in your daily life.
JET Pay Allowance: a monthly credit of €90, with a maximum of €9 per day, so you can order the most delicious meals.
Pension scheme: JET contributes to your pension through an employer contribution.
Holidays: based on a full-time contract, you'll receive 20 vacation days and 12 additional ADV days.
A diverse and inclusive organisation with colleagues from more than 99 countries, and the opportunity to join our various employee communities.
Plenty of learning opportunities through our Learning Hub, LinkedIn Learning, Bookboon, internal trainings, and online English courses.
The best events: drinks, team outings, and fun parties with all your colleagues

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day. 

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels.