Technical Support Coordinator

Working in the WYRE Technical Support Team

You will be part of the WYRE Technical Support Team, where you are responsible for analysing and resolving technical and administrative inquiries end‑to‑end for internal and external stakeholders. You work closely with various teams and partners, monitor progress within agreed SLAs, and contribute to a high‑quality and customer‑focused service. You will join a technically challenging and continuously evolving environment.

Your responsibilities as a Technical Support Coordinator

• You handle technical incidents, questions and complaints from wholesale partners and internal stakeholders.
• You perform tests on systems and infrastructure, identify issues and escalate when necessary.
• You monitor systems and processes daily and take proactive action when incidents occur.
• You safeguard SLAs and ensure timely and accurate interventions and follow‑up towards stakeholders.
• You propose improvements to processes, products and services.
• You support projects with technical expertise, requirements, testing and training.
• You manage operational infrastructure and maintain the knowledge base.

What we offer

You will join a technical and customer‑focused environment where your work has a direct impact on WYRE's service delivery. You will have the opportunity to deepen your expertise and contribute to innovation. What else can you expect?

• A challenging role with autonomy and visible impact on customer satisfaction.
• A competitive salary package with additional benefits.
• Training opportunities and support for personal growth.
• A dynamic team with a strong focus on collaboration and knowledge sharing.
• Flexible working hours and the possibility to work from home.

Our ideal Technical Support Coordinator has …

• At least 3 years of experience in a telecom environment and a bachelor's degree or equivalent experience.
• Strong analytical skills and a problem‑solving mindset.
• Good knowledge of Microsoft Office, especially Excel.
• Language skills: Dutch, French and English.
• A customer‑oriented, assertive and stress‑resistant attitude.
• The ability to learn new tools and processes quickly and work independently.
• Knowledge of telecom applications and experience with business acceptance testing are considered an asset.