IT Customer Solutions Manager

At DHL our business is logistics, but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development. We really are a, \"Best Place to Work.\"
Location: UK (preferred), Ireland or Belgium

IT Customer Solutions and Product Development Manager
We are currently seeking an IT Customer Solutions and Product Development Manager to join our Service Logistics team where they will be responsible for understanding our customers' needs and providing suitable digital solutions needed for new business opportunities.

This role is key in developing and driving the adoption of new digital products to fulfil the needs and requirements of DHL Group's customers and to help generate business growth, while improving the overall customer experience.

Further responsibilities of the Customer Solutions and Product Development Manager:

• Support Business Development by designing, quoting, and delivering digital customer solutions for new business opportunities
• Preparation of customer presentations, sales collateral and other documentation as needed
• Own and manage the implementation, documentation, and ongoing enablement of IT customer solutions, leveraging the full range of available tools and functionalities
• Support the definition of the regional Innovation and Digitalization roadmap, in line with global and regional priorities, and provide input to Global Center of Excellence roadmap
• Conduct internal and external research, analyze data, and identify opportunities for product development
• Support the development of new products, building prototypes, proof of concepts or MVPs (minimum viable products) to validate new product ideas
• Collaborate with Customer Focus Teams and IT Business Partners to understand existing customer solutions, identify improvement and roll-out new products; and with IT Service Management to ensure proper operational support for new solutions

To be successful in this role, we are looking for a person who has:

• Minimum 3 years of professional experience, preferably in one of the following areas: supply chain management, project or product management, Business IT, solutions design or customer-facing roles
• University Degree (preferably in business management, information technology, or engineering)
• Previous working experience in a regional or global scope preferred
• Experience within DHL Supply Chain division preferred

What you'll need to do next?
If you have a proven track record of achievement to match the requirements for this role and you are looking for your next career move, simply apply online ensuring that a full up to date CV is attached with your application.

We will ensure that all our resourcing activities are fair, transparent and consistent across the Globe. We want to ensure that the candidate experience is of the highest professional standard.

The Company is committed to providing equality of opportunity for all employees. Furthermore, we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.