IT support specialist

We are seeking an experienced IT Support Specialist to manage comprehensive IT operations for our Brussels office part-time. This role encompasses end-user support, system administration, vendor management, and cybersecurity responsibilities.

Required Skills & Experience
Core Technical Competencies

• End-user Support:
  Windows/Mac workstation setup, configuration, and troubleshooting
• Software Licensing:
  License management, SaaS contracts
• Security Solutions:
  ESET antivirus deployment, management, and policy configuration
• Password Management:
  1Password administration, user onboarding, and user training
• Administration:
  Google Workspace management (user accounts, permissions, security settings)
• Backup Solutions:
  Implementation and monitoring of backup systems, disaster recovery procedures
• Asset Management:
  IT inventory tracking, hardware lifecycle management, procurement coordination

Cybersecurity & Compliance

• Some experience with security awareness training
• Understanding of access control principles and permission auditing
• Data security and sharing permissions management
• Basic cybersecurity best practices and incident response

Vendor & Service Management

• Telecommunications management (experience with Proximus or similar ISPs preferred)
• Third-party vendor coordination and relationship management
• Incident logging, tracking, and resolution with external support providers
• Service level agreement (SLA) monitoring

Financial & Administrative

• IT budget planning and tracking
• Cost management and vendor invoice reconciliation
• Purchase order processing and approval workflows

Preferred Qualifications

• 3-5 years of IT support experience in a small to medium-sized organization
• Experience working in a Belgian business environment (understanding of local vendors and practices)
• Fluent English (we have an international team)
• Additional language skills (French or Dutch) are advantageous but not required
• Familiarity with GDPR compliance requirements

Key Competencies

• Strong customer service orientation with excellent communication skills
• Ability to explain technical concepts to non-technical users
• Proactive problem-solving approach
• Organized and detail-oriented with good documentation habits
• Comfortable working independently and managing multiple priorities
• Adaptable to changing technology environments

Typical Responsibilities

• Procure, configure, and deploy new computer equipment
• Provide day-to-day technical support to office staff
• Maintain relationships with external IT service providers
• Manage and monitor all software licenses and subscriptions
• Conduct security awareness training and manage cybersecurity platforms
• Ensure reliable internet connectivity and resolve telecommunications issues
• Perform regular backup verification and permission audits
• Maintain accurate records of IT assets and configurations
• Manage IT budget and track technology expenses

Contact

Please send your CV to quoting the job reference
ITSUP