Partner Success Manager Specialist

Partner Success Manager Specialist
Location: Brussels

We're on the lookout for a Partner Success Manager Specialist to join our team and play a key role in delivering seamless solutions to our partners. You'll be at the heart of building strong, trusted relationships, ensuring smooth implementations, and supporting operators in their day-to-day business to make a tangible impact on their customer journey.

• Provide excellent operational support to new and existing partners.

• Configure, release, and maintain our solutions and products.

• Implement company-standard services tailored to client specifications.

• Manage archiving and version control of software configurations.

• Perform quality assurance and testing, driving continuous improvement initiatives.

• Coordinate the order, review, and rollout of signage.

• Collaborate closely with Account Managers, Operations, and R&D/Product teams.

• Train and support Operations on company services.

• Work actively within the CRM system to manage requests/incidents and maintain data quality.

• Strong customer relationship management skills and a genuine interest in helping customers succeed.

• Excellent planning, organizational, and self-management abilities. Experience in project management is a plus.

• Solid technical understanding of system integrations.

• Knowledge of XML or JSON is desirable; Adobe Illustrator skills are advantageous.

• Strong analytical mindset with the ability to interpret data and identify patterns.

• A resilient, adaptable mindset with a positive approach to change.

• Previous experience in Customer Success or Technical Support for corporate customers.

• Outstanding verbal and written communication skills in both French and Dutch, plus fluency in English.

• Proven experience working cross-functionally with multiple teams or departments.

This is more than just a role—it's an opportunity to contribute to a vision that transforms the partner and customer experience. You'll have the chance to work in a collaborative, innovative environment where your ideas and expertise truly make a difference.

If you're passionate about building relationships, solving problems, and driving success, we'd love to hear from you.