Customer Service Representative

At Terumo, we advance lifesaving medical technologies to benefit society. Are you eager to make a difference with us? Here, you'll grow your expertise while staying true to your personal aspirations.

Guided by our Japanese heritage, we act with respect, take ownership, and pursue continuous improvement. If you see yourself in our values, keep reading; this might be the opportunity you're looking for.

The Terumo EMEA Supply Chain Team consists of several departments, including Customer Service, Supply Chain Planning, Network Optimization and the European Distribution Centre (EDC). Together, we ensure full customer satisfaction by securing the timely and accurate delivery of all orders.

To achieve this, we collaborate closely with the Project Management Team, Quality Departments and all Business units. Continuous improvement is at the heart of how we operate: we constantly look for ways to enhance our service quality in a transparent, compliant and patient-centric manner.

We invite you to join us as a Customer Service Representative, where you will become the key link between our customers, the Sales Teams, and the Supply Chain Organization. In this role, you will play a vital part in delivering an excellent customer experience to our Benelux client base.

You will manage and optimize theend-to-end order process for your assigned accounts in a proactive, hands-on way. Your main stakeholders are healthcare professionals and hospital purchasing departments. As a trusted partner, you will support them throughout the entire order fulfilment journey, from order entry to invoice generation and after‑sales follow‑up.

This position is offered as a temporary contract of at least 6 months, with the end date depending on project outcomes.

You will be part of a passionate and collaborative Customer Service team and will be guided directly by theCustomer Service & Tender Office Supervisor.

• Act as the first point of contact for assigned customers, ensuring an excellent customer experience and building strong long‑term relationships.
• Facilitate smooth collaboration across departments to support efficient and accurate communication.
• Manage the full order‑to‑cash process, including:
• Order receipt, verification and entry
• Delivery coordination
• Invoicing
• Customer master data management
• Serve as a key link between customers and the Sales team by providing timely and accurate updates on order status.
• Prepare and deliver required documentation such as order confirmations, delivery notes and certificates.
• Address customer, sales or product‑related questions and resolve issues that arise throughout the order process.
• Respond promptly to customer inquiries and keep all stakeholders informed.
• Register, monitor and resolve customer complaints related to deliveries or pricing, including the handling of returns.
• Track departmental KPIs and actively contribute to process improvements.
• Provide backup support to colleagues and collaborate within a supportive team environment.
• Ensure the preparation and submission of monthly sales forecasts for assigned accounts.

• You have a first solid experience in a Customer Service role or a similar position.
• You are customer‑focused and administratively strong. You communicate clearly and effectively, listen attentively to customer needs, and provide timely, accurate information to both customers and internal stakeholders.
• You are mindful that every action ultimately contributes to the wellbeing of patients, and you demonstrate great care and responsibility in your work.
• You have a good command of MS Office. Experience with SAP functionalities is a strong advantage.
• You are fluent in Dutch and French, both spoken and written. Knowledge of English is a plus.

Working in the Terumo Customer Service team means contributing to society through healthcare.

Terumo offers an attractive, benchmarked salary and benefits package, including:

• Meal vouchers
• Work-from-home allowance
• Transportation allowance
• Hospitalization insurance
• Pension plan

You will join a passionate, high‑performing team in an organization where everyone is treated with respect. We are committed to fostering a diverse, equitable and inclusive work environment, and we invest heavily in our associates by offering a wide range of development opportunities.

In line with our core value Care, Terumo embraces a hybrid working model that combines office presence with home‑based work. For training purposes, however, full‑time presence in the office is required during the first few weeks.

Interested in becoming the link between our customers and the patients who benefit from our products? Curious to learn more?
Have a look at the Terumo Europe Corporate Video or visit our website

Marjolein Buyl

Talent Acquisition Business Partner

Working at Terumo means advancing healthcare with heart. Here, you are empowered to grow your own way, inspired to create to innovate, and supported as we get there together. Join us in shaping a healthier future for our patients, society, and each other.