Customer Support Engineer

As Customer Support Engineer, you combine hands-on customer support with technical problem-solving, documentation and process building. You be part of the Professional Services team and will work closely with Customer Success, Product and Engineering. You will play a key role in shaping how support is delivered at Azumuta.

This is a starter role within Azumuta, but not an entry-level position: we are looking for someone with 2–3 years of experience in a technical support or customer support environment.

Customer Support & Troubleshooting (±60%)

• Handle incoming support tickets via Zendesk

• Troubleshoot technical issues in a SaaS environment (e.g. API-related issues, configuration problems, unexpected product behavior)

• Take ownership of customer issues and know when to escalate to Product or Engineering

• Support your Professional Services peers during deployments and go-lives (e.g. configuration support)

Documentation & Self-Service (±20%)

• Build and maintain a structured knowledge base (WordPress, integrated with Zendesk)

• Create clear, reusable documentation for customers and internal teams

• Identify recurring issues and proactively document solutions
  

Training & Enablement (±10%)

• Help create training materials (videos, screen recordings, guides)

• Support the expansion of self-service and community-driven support

• Contribute to initiatives around AI-based support (e.g. testing AI chatbots)
  

Support Operations (±10%)

• Help define and improve support processes and frameworks

• Think along about how to scale support as Azumuta grows

• Have 2+ years of experience in a customer support, technical support, or customer-facing SaaS role$

• Have strong technical affinity and hands-on mindset

• Bring experience working with SaaS products and understand how APIs work

• Are comfortable troubleshooting technical issues and especially asking the right questions to find the right answer

• Take ownership and responsibility: you don't just pass tickets along

• Have a proactive mindset: you come with ideas, look things up and improve how things work

• Are fluent in English and Dutch

• Experience with tools such as Zendesk, Notion, or similar support/documentation tools is a plus

• French is a plus, but not a hard requirement

• Experience in manufacturing or industrial software is a bonus

On top of a competitive salary, we offer a range of benefits to support your well-being and growth:

Meal vouchers – Enjoy daily meal perks.

Healthcare benefits – Including Alan daily care & hospitalization insurance.

Flexibility & balance – Flexible hours with in-office collaboration (please note, this is not a remote position).

Top-notch equipment – The best tools and tech to help you succeed.

A key role in a fast-growing scale-up – Join an ambitious international team with endless learning and growth opportunities.

Ownership & impact – Take on real responsibility and make a difference from day one.

Fun & team spirit – Regular team-building activities and a vibrant company culture.

Unlimited snacks & drinks – Because great work deserves great fuel

Awesome Azumuta merch – Represent the team in style

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