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IT-expert


We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations. Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all. Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients. We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects. More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service. Identify, analyse, and repair product failures. Support and maintain user account information including rights, security and systems groups Receive and resolve issues from Tiers 2 and 3 if eyes & hands are necessary to solve a hardware or software issue at location/onsite - in cooperation with the resolver group who transferred the issue, if necessary Coordinate with third-party vendors to resolve hardware and software problems, as required Receive and resolve hardware or software related issues from Tiers 2 and 3 when break-fix is necessary to solve an issue at location/onsite Interface with hardware and software vendors for planning and problem resolution Execute the installation of PCs, peripherals and LAN-based equipment Move workstations, peripherals and telecommunications equipment, as required Test completed IMAC's and verify acceptance by end user AV and Conference support with software such as Webex, Skype for Business, Zoom etc. Team Player and Analytical Thinking Able to adapt in a fast evolving technology environment and ability to learn Language skills: Proficiency in local language and a good level of English. It is not designed to contain Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. Network Devices, Workstations, Physical inventory, Delivery, Problem Management, Support Network, Escalation Point, External Suppliers, Planning, Incident, Onsite Support, IOS : IOS software, Proactivity, Coordination, Peripheral, Fast Pace, Party Vendors, Software Issue, Skype for Business, Offering Support, Ambition, Stress tolerance, Equipment Setup, Networking, Repairing, User Account, MS Office Suite, Failure Analysis, Android Development, Installation, Customer Service, Problem Management, Conference Support, Practicality, Communication, iMac, Asset, Support Requests, Security service, Acting, Building Trust, Permissions, Technology, Hardware, Hardware Issues, Language Skills, Customer Oriented, VOS, Telephone Skills, Tier 2, Software Support, Cables, WebEx, Active Directory, Software Vendor, AV, Configuration, Service, Account Information, Education, ITIL Process

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