Technical Service Field Professional

Responsibilities:

The field technical service professional is responsible for repairing, servicing and installing Brady equipment at the customers or in house when needed. Goal is to work as efficient as possible by optimizing the field days by being at the customer.

The field technical service professional is based in Zele and reports to the Regional Field Team Leader. Within the organization there is a very intense interaction with customer service and sales teams.

• Responsible for all onsite technical support activity as repairs, service, installations, training, problem solving, …
• When in the office responsible to assist the solutions or repair team with their day to day activities.
• The field technical service professional is responsible for the follow-up towards the customers. In case of a conflict or disagreement he/she needs to involve the sales representative to ensure the customer satisfaction.
• Responsible for organizing/planning the field interventions in an efficient way.
• Working with the administrative tools and procedures that are in place.
• Contacting our suppliers concerning technical issues or product improvements to grant solutions towards our customers.
• During contact with the customer the field technical support professional is responsible in seeing opportunities for sales or service leads.

REQUIRED SKILLS AND COMPETENCES:

• You have a relevant technical diploma
• You are willing to travel for on-site service tasks.
• You have the functional and technical knowledge and skills to do the job at a high level of accomplishment.
• You learn technical things quickly; you can learn new skills and knowledge; you are good at learning new industries, companies, products, or technical knowledge - like internet technology; does well in technical courses and seminars. You show a personal interest in technology – like Arduino, 3D printing, …
• You learn quickly when facing new problems, like to solve problems and are open to changes. You have strong problem-solving abilities.
• You are an excellent communicator to interact with clients effectively. You have a customer focus.
• You have a valid driver’s license.