Junior Salesforce Business Analyst

What You'll Be Doing

• Provide first-level support to all Salesforce users, including troubleshooting issues, answering questions, and handling password resets.
• Handle daily administrative and operational tasks, including user management (creating and deactivating users, maintaining roles, and assigning permission sets).
• Create and maintain custom reports and dashboards to provide actionable insights for business users.
• Assist in the creation and maintenance of custom objects, fields, validation rules, page layouts, and record types.
• Manage data quality and integrity through data uploads, de-duplication, and cleanup procedures using tools like Data Loader and Demandtools.
• Create and maintain thorough documentation for all new processes and system configurations.
• Assist senior analysts and developers in gathering requirements and testing new features and functionality.
• Support user training and the creation of training materials to encourage platform adoption.
• Participate in the testing of new features and provide ongoing support to end-users to ensure they are making the most of the platform

Your skills

• Bachelor’s degree in Information Systems, Business Administration, or a related field.
• 1-3 years of hands-on experience in a Salesforce support or junior administrator role.
• Proficiency in navigating the Salesforce platform and understanding core objects (e.g., Accounts, Contacts, Opportunities, Cases).
• Experience with Salesforce Sales Cloud orService Cloud.
• Experience with data management tools like Salesforce Data Loader or Import Wizard.
• Experience with declarative development tools, including creating reports, dashboards, and custom fields.
• Strong problem-solving skills and exceptional attention to detail.
• Excellent written and verbal communication skills (English and Dutch)

Other Qualifications

• Strong experience in Salesforce automation tools such as Flow Builder.
• Relevant Salesforce certifications (e.g., Salesforce Certified Administrator) are highly desirable but not mandatory.
• Fluency in French is considered an advantage
• Knowledge and experience in Field Service Lightning