Business SME - PS Retail Solutions

Title: Business SME - Professional Services Retail Solutions

Location: Brussels area and Virtual

Work area: Benelux Area (Primarily Belgium)

About NCR Voyix

At NCR Voyix, we are committed to driving innovation, simplifying customer experiences and ensuring growth for our clients. For nearly 140 years, we have been the global leader in consumer technologies, transforming digital commerce experiences across retail and restaurants. Our legacy of success and commitment to innovation empowers us to deliver platform-led technology and best-in-class services for our customers. We enable businesses to meet their goals, whether improving efficiency or building differentiated customer experiences.

From cutting-edge software to on-the-ground services, we exist to help businesses of any size turn everyday interactions into meaningful moments. NCR Voyix is headquartered in Atlanta, Georgia with approximately 15,000 employees in 35 countries.

Position Summary

In addition to having extensive experience as a Business Analyst and Customer Product Owner, you have a technical background in IT and a strong grasp of the needs and preferences of retail customers. Possessing a minimum of 10 years of demonstrated market experience and adeptness in managing stakeholders, you excel in establishing clear expectations and effectively navigating operational work environments.

Key Areas of Responsibilities

Requirements Analysis

• Customer focal point, understand customer business and technical solution & environment
• Gather customer requirements on new features/changes proposed for POS and Self-Checkout systems.
• Draft epics in consumable format for all stakeholders with acceptance criteria.
• Drive t-shirt sizing, working closely with wider internal team to fully scope solutions.
• Propose design ideas, based on existing solutions to identify any potential adverse impacts.
• Identify gaps and use previous retail and IT knowledge to analyze a range of options.
• Facilitate meetings/workshops to evaluate paths, keeping the colleague and shopper experience at the heart of what we do.

Solution Design

• Write Epics and/or user stories intended for a broad audience, achieving the balance between technical and non-technical information and other ad-hoc documentation to assist the customer in understanding the solution.
• Own solution design sessions, working closely with development to achieve aims, whilst adhering to the roadmap.
• Cross functional working to pull the solution together ensuring end-to-end thinking and achieving project timelines.
• Reaching across multiple accounts for best practice and building rapport with Business Analyst team.
• Flexibility to react to fast changing customer requirements from original definition.
• Staying abreast of the internal product roadmap and releases to assess suitability for the customer.

Deployment

• Experience with and worked on agile projects.
• Ability to assist PM with sprint planning where required.
• Delivery of new version to the customer, including configuration changes examples and backward compatibly changes in case needed.
• Assure that all correct components have been installed and that basic sanity tests are run.
• Validate with sanity and integration test new functions developed against approved requirements.
• Utilise analytical skills, problem-solving capabilities, and in-depth solution knowledge to conduct readiness for deployment evaluations.
• Integration support of various NCR products into a customer solution.

Defect Analysis

• Analyse defects and provide diagnosis against original requirements.
• Help develop testing requirements and plans to validate application changes and supporting business processes.
• Train internal and external QA teams on what the functionality of developments is intended to achieve.
• Provision of technical project support on customer sites, up to customer project acceptance.
• Work closely with developers, QA teams, and customers for deeper analysis as required.

Stakeholder Management

• Run customer showcases, to update progress of developments and demonstrate functionality is achieving what was set out in solution design.
• Feed into wider reporting suite going up to programme level. Weekly status.
• Point of reference for daily stand ups/defect calls.
• Maintain client relationships to ensure high customer satisfaction.
• Incorporating work with colleagues in different time zones.

Job Skills & Qualifications

• BS or MS degree in a business discipline or equivalent experience in an IT-related field.
• 5+ years of experience in a Business Analyst role, conducting requirements analysis, epic/user story writing, and solution design, and with technical IT background and knowledge.
• Experience with software lifecycle, from eliciting original customer requirements, all the way through to go live in production and aftercare analysis.
• Ability to communicate effectively across various functional and multicultural groups in a complex, global environment.
• Ability to work effectively as part of a team, while often working independently and with little direct supervision to accomplish goals.
• Ability to recognize high-level opportunities for improvement and change.
• Ability to assimilate and apply new job-related information in a timely manner.
• Desirable: Experience working with issue management tools such as Jira.
• Desirable: Experience working with hyper scalers/ platforms including Azure and GCP.

Selection Criteria/Qualifications

• Experience working on customer-facing projects.
• Experience working in an agile project environment.
• Experience working in retail and/or professional services.

Language skills: Native Flemish and French and Fluent English