CRM 365 CE Senior Solution Architect

Want to pair your adaptable, collaborative, curious mindset with your tech skills to help client digitally transform their ways of working? Are you passionate about helping clients implement their Microsoft Dynamics 365 Customer Engagement platform solutions? Join our team as a senior Solution Architect and contribute to the creation and implementation of innovative Customer Engagement solutions to address our clients' business challenges.

Come join us!

Join a team of Business Applications professionals focused on implementing Microsoft Dynamics 365 Customer Engagement (CRM) solutions for clients in various industries such as Retail & Consumer goods, Public Sector, Financial Services and Professional Services. As a team we are focused on solutions for Sales, Customer Service and Contact Center, Field Service, and Project Operations. Of course, the Power Platform is an integral part of our expertise.

You will be part of a supportive and dedicated team made up of enthusiastic, motivated colleagues, who’s energy and commitment make sure we deliver with excellence every day. The team is cross-skilled, including functional and technical profiles, focused on delivery and/or presales.

We think global and act local, delivering solutions of quality to our clients in Belgium and across Europe.

Key responsibilities:

A client centric attitude and excellent interpersonal skills are required to lead discussions with senior executives through to the successful definition and delivery of the overall solution, including system integrations and recommended ISV's or best of breed solutions.

Client Engagement & Pre-Sales

• Support clients in defining integrated CRM solutions.
• Participate in pre-sales activities such as analysis of the business needs, proposal writing, and pitch presentations.
• Act as a technical and/or functional expert, providing guidance and support throughout the solution design and proposal process.

Project Leadership

• Own the solution implementation and serve as the interface between client and development teams (onshore/nearshore/offshore).
• Lead project teams in designing future-proof CRM solutions.
• Ensure structured requirement gathering aligned with our CRM project methodology.
• In support of the Delivery Lead, oversee estimations, planning, resource mobilization, execution, and closure.

Change Management

• Guide clients and internal teams through change processes to ensure smooth adoption and long-term success.
• Engage in continuous learning and foster partnerships within the business domain

Skills and experiences

• Extensive expertise in Microsoft AI Business Solutions, particularly in MS Dynamics CE and architectural design.
• Knowledge and experience in requirements engineering, ideally within an agile environment.
• Strong understanding of business process analysis and design for sales, service and project domains.
• Structured and methodical approach to developing functional and technical solutions.
• Leading and motivating cross-functional teams, fostering a collaborative and productive work environment. You are not afraid to coach your colleagues on a daily basis.
• Building and maintaining positive relationships with clients, understanding their business and strategic needs, and providing tailored solutions of quality.
• Excellent communication skills in English and preferably in Dutch or French.

About you

Characteristics that demonstrate success for this role:

• Consultative and collaborative approach to problem-solving
• Resilience and adaptability in dynamic environments
• Intellectual curiosity with a passion for technology
• Ability to craft and convey compelling stories
• Strong communicator, persuasive through a service-oriented mindset.
• Willingness to travel, depending on project assignments.

About Avanade

Avanade is the global leader in technology services and innovation within the Microsoft ecosystem.

We were founded 25 years ago by Accenture and Microsoft, and today we are more than 61,000 experts across 26 countries.

What makes us different?

👉 We combine the strength, structure, and stability of Accenture with the agility and entrepreneurial spirit of a scale-up.

We move fast, innovate, and challenge the status quo.

We support our clients in cloud, data & AI, business applications, cybersecurity, and digital experience—always with one goal: to create a tangible and human business impact.

Today, we are accelerating in a rapidly growing market: the mid-market—agile, innovative companies ready to quickly transform their business with Microsoft and AI. This is a strategic segment where we have huge growth potential, and we are looking for talent who can play a visible, influential, and strategic role in this dynamic.

Finally, at Avanade, you’ll find a flexible, inclusive, and modern environment where performance is valued as much as well-being, diversity, and international collaboration.