Senior Change Manager

ROLE DESCRIPTION

As a Senior Change Manager, you design and implement strategies to drive employee adoption of major organizational changes. You define and coordinate the activities that enable staff to build the understanding, knowledge, and capabilities required to effectively embrace ambitious transformations.

You work closely with executive committee members to guide them in their role as sponsors of change initiatives. You also coach and train team managers so they can support their teams through transitions toward the target future state. By applying proven change management methodologies and tools, you help secure successful transformation outcomes across all levels of the organization.

KEY RESPONSIBILITIES

Strategic change leadership and stakeholder management

• Guide and advise executive committee members in their role as sponsors of change initiatives
• Develop and implement comprehensive human change management strategies in collaboration with key stakeholders
• Identify internal and external stakeholders impacted by change and assess their needs and expectations
• Develop communication and stakeholder management plans

Training and capability development

• Define and oversee the implementation of training programs to prepare employees for upcoming changes
• Coach and train team managers to support their teams through transitions to the future state
• Ensure employees acquire the necessary understanding, knowledge, and capabilities to leverage anticipated changes
• Promote a culture of openness, collaboration, and flexibility throughout the organization

Change impact assessment and risk mitigation

• Collaborate closely with program and project managers and competency center leaders to evaluate change impacts
• Anticipate challenges and develop mitigation plans
• Identify and address resistance to change while fostering a climate of trust
• Monitor change progress and evaluate outcomes, adjusting plans when necessary

Communication and continuous improvement

• Ensure clear and consistent communication about change initiatives through appropriate channels
• Measure and evaluate stakeholder satisfaction with the change management process
• Use feedback and lessons learned to improve future change initiatives
• Stay up to date with best practices and trends in change management, and adopt innovative approaches suited to the organization’s environment and maturity

QUALIFICATIONS – REQUIRED

• Native-level French language proficiency
• PROSCI/ADKAR expert-level certification (mandatory)
• Minimum 15 years of proven experience supporting transformation journeys within large-scale enterprises
• Proven experience in at least three major digital transformation projects
• Demonstrated experience supporting transformation journeys within at least three Belgian public entities
• At least three proven experiences implementing CRM systems in enterprise environments
• Expert-level proficiency in Agile methodologies
• Expert-level proficiency in project and program management
• Strong coaching and training capabilities for management teams