Customer Relationship Management Specialist

Customer relationship management aiming at the adoption of digital initiatives

Organisation of meetings with stakeholders, either onsite or via platforms such as Teams or Webex

Managing stakeholder groups, including shared documents, planning, and agendas

Creation of reports about stakeholder involvement and their results

Resolving stakeholder issues quickly and efficiently

Contributing to the success of digital initiatives by keeping stakeholders updated to ensure their adoption of these digital initiatives

Managing communications with stakeholders

Reporting to relevant structures.

LEVEL OF EDUCATION

Bachelor or Master Degree

SKILLS

Ability to work autonomously, managing his/her own workload independently, providing status updates, liaising with others and escalating issues as appropriate.

Strong interpersonal skills and ability to understand what each stakeholder needs and to respond constructively

Analysis and problem solving skills and attitude

Excellent communication skills

Ability to prepare clear and well-structured documents and presentations

Teamwork skills, including ability to work in a friendly, organised, and well- structured manner also under pressure

SPECIFIC EXPERTISE

• Knowledge of customer relationship management practices and tools

• Knowledge in using tools to prepare reports

• Experience in the use of collaborative IT tools (e.g. Microsoft Teams) and Microsoft Office Tools (e.g., PowerPoint)

• Experience in (or familiarity with) the IT domain, the economic/commercial needs of the digital/data economy or digital law is a plus.

Delivery mode : Onsite (Brussels)

Level : 3 or 4