Customer Service Representative

What You'll Do:

• Manage end-to-end order processing from quote to invoice with accuracy and efficiency.
• Respond promptly and professionally to customer inquiries, providing solutions that exceed expectations.
• Maintain and update customer data, ensuring all information is current and accurate.
• Collaborate with sales, marketing, and supply chain teams to deliver outstanding service.
• Uphold company policies and procedures, striving to meet and exceed KPIs and service level agreements.
• Work in a busy environment, demonstrating strong organizational skills and attention to detail to meet tight deadlines.

Required Skills:

• 1 to 3 years of experience in a fast-paced customer service role, ideally within medical or pharmaceutical industries.
• Proven experience in inbound call centers, retail, or direct social/customer service environments.
• Fluent in English, Dutch, and French, with excellent oral and written communication skills.
• Tech-savvy with working knowledge of Excel (comfort level essential; previous experience with Excel will be assessed in interviews).
• Strong interpersonal skills, patience, and a professional manner.
• Ability to work effectively under pressure and manage multiple priorities.

Nice to Have Skills:

• Experience working directly with healthcare or medical products.
• Familiarity with order management systems and SOP adherence.
• Additional language skills beyond the primary three.

Preferred Education and Experience:

• High school diploma or higher.
• Prior experience in customer service within a regulated industry is advantageous but not mandatory.