IT Communication Specialist

Objectives of this Role

• Develop and implement communication plans for IT services and projects
• Ensure all IT-related messages are clear, concise, and adapted to non-technical audiences
• Manage communication through community channels, including
• LMA Channel: Extranet, D’EasyPortal, LMA Intranet, Teams Channel, Viva Channel
• DIA Channel: Intranet, Extranet, D’EasyPortal, LMA Intranet, Teams Channel, Viva Channel
• IT Channel: RED Alert, Teams Channels
• Collaborate with IT teams to gather accurate information and turn it into user-friendly content
• Promote IT initiatives and tools to improve adoption and user experience
• Act as a liaison between IT and business units to ensure consistent messaging

Key Responsibilities

• Draft and distribute IT service announcements, maintenance notifications, and project updates
• Create engaging content for newsletters, intranet posts, and internal social platforms
• Prepare FAQs, guides, and quick tips for IT tools and processes
• Monitor feedback from users and garages to improve communication effectiveness
• Maintain a communication calendar for IT initiatives and service changes

Required Skills and Qualifications

• Bachelor’s degree in Communications, Marketing, or related field
• 2–4 years of experience in corporate or internal communication roles
• Ability to simplify technical concepts for non-technical audiences
• Excellent writing, editing, and visual storytelling skills (NL - FR - UK)
• Strong organisational and project management abilities
• Proficiency in SharePoint and digital communication platforms (Teams, Viva)
• Openness to emerging technologies and ability to leverage AI tools for content creation and optimisation
• Collaborative mindset and ability to work closely with IT teams

Preferred Skills

• Experience in IT or technology-related communication
• Knowledge of change management principles (e.g., ADKAR)
• Basic understanding of IT service management (ITIL) concepts
• Skills in graphic design or content creation tools (ex: Adobe Suite)

Performance Expectations (KPIs)

• Timely delivery of IT announcements and alerts
• Engagement rates on community channels (Teams, Viva, Extranet)
• Positive feedback from internal users and garages on clarity and usefulness
• Increased adoption of IT tools and portals following communication campaigns
• Reduction in repetitive IT support queries due to improved communication