Floor manager 35h - Temp contract 1 year

Company Description

& Other Stories is a modern fashion brand that tells expressive stories. Designed for everyday living – with its excitement, curiosity and imperfections – our clothes empower those who think differently.
Founded in 2013, & Other Stories was born out of a love for creating; making pieces that enhance style and individuality. Collaborating with cultural pioneers to make something meaningful. For us, fashion is about creativity and self-expression, building a wardrobe that will stand the test of time, but always be a reflection of today.

Inclusion & Diversity

At H&M Group, we're determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.

Job Description

As the Floor Manager, you play a crucial role in building great customer experiences that not only elevate store sales but deliver an inspiring and inviting atmosphere. With a dedicated team by your side, you'll take the lead in delivering exceptional service and operational excellence. Through your team, you'll weave together a shopping journey that's genuine, personalised and always welcoming.

Key Responsibilities:

• Offering customers a high level of service through styling advice, product knowledge and store experience
• Analysing selling information and working with the store manager to maximise the sales performance of your department/ concession
• Leading a team of sales assistants to achieve excellent standards of service
• Supporting recruitment and ensuring induction and training of new starters is carried out
• Assisting the Store Manager/ Concession Manager in identifying future talents and putting together development plans to support their progression
• Overseeing store operations
• Being a brand ambassador and providing the best experience for our customers
• Stepping into the role of Store Manager/ Concession Manager in their absence

Qualifications

• Good knowledge of store operations & standards from previous experience working in retail, preferably within a fashion environment

• Customer-Focused: You genuinely enjoy engaging with customers and lead by example in prioritizing their needs to deliver great service.

• Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
• Excellent Communication: Clear, confident, and empathetic in both customer and team interactions, able to provide clear direction and constructive feedback when needed.
• Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests.
• Comfortable working varied hours, including evenings, weekends, and holidays.
• English language skills
• Dutch is a plus

Additional Information

This is a full-time position with a temporary contract 1 year of 35 hours a week . Apply by uploading your CV in English as soon as possible, but no later than the Due to data policies, we only accept applications through our career page.

Benefits:

We offer all our employees attractive benefits with extensive development opportunities. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

In addition to this, Belgium-based colleagues also receive:

• A 25% personal discount on all H&M Group brands,
• A 13th month bonus,
• Holiday pay
• A HIP program (retirement bonus).
• The possibility of taking restaurant vouchers
• 70% coverage of public transport,
• Benefits at work
• Training