Key Account Manager

This role focuses on managing and developing strategic key accounts across the Benelux region. You will drive commercial growth, build long-term partnerships, and translate market insights into actionable strategies. The position requires strong relationship-building skills, a deep understanding of retail, pharmacy and e-commerce channels, and the ability to work autonomously while collaborating effectively with internal teams.

• Act as the main commercial partner for key retail, pharmacy and e-commerce accounts across Belgium, the Netherlands and Luxembourg.
• Build strong, long-term customer relationships and tailor solutions based on each client's business model and needs.
• Define, implement and monitor strategic account plans and annual business objectives.
• Identify new growth opportunities within existing accounts and drive revenue performance.
• Negotiate agreements, pricing and commercial terms to maximise results while ensuring customer satisfaction.
• Track and analyse account performance, commercial KPIs and market dynamics to guide decision-making.
• Translate insights into actionable strategies and recommendations for internal teams.
• Collaborate closely with marketing, training, demand planning and finance to ensure execution of account plans.
• Lead business reviews and joint-planning sessions with partners.
• Contribute to internal improvements by sharing customer feedback and market intelligence.
• Support and mentor junior team members and foster a collaborative, high-performance culture.
• Travel occasionally within the region (3-4 weeks per year).
  

• Proven experience managing major retail, pharmacy and e-commerce accounts with a strong commercial track record.
• At least 5 years of experience in key account management, sales or business development within pharmaceutical, dermo-cosmetic or FMCG sectors.
• Strong negotiation, influencing and strategic planning skills.
• Analytical mindset with the ability to interpret KPIs, analyse markets and convert insights into effective actions.
• Bachelor's or Master's degree in business, marketing or a related field.
• Fluent in Dutch, French and English (all required).
• Entrepreneurial, autonomous, proactive and results-driven, with the ability to operate in a fast-paced environment.
• Strong communication skills and ability to align internal and external stakeholders.
• Comfortable taking full ownership of portfolio strategy, execution and performance.
  

• Hybrid working arrangement (2 days per week remote).
• Meal vouchers.
• Company car and fuel.
• Monthly net expense allowance.
• Group insurance coverage.
• Hospitalisation insurance.
• Opportunity to grow within an international environment and work with well-known dermo-cosmetic brands.