COO – Bolt

Bolt is the first energy platform with a mission to
transform Belgium's electricity grid into a truly sustainable system
. Through Bolt, consumers buy energy directly from
local, green producers
- from Nico's solar panels to Stéphane's hydropower plant - giving full transparency into
where energy comes from and where every euro goes
.

Why does Bolt do this? Today's energy market lacks transparency. Traditional suppliers label grey energy as green, contributing little to the country's sustainability. Bolt is breaking that pattern.

As COO at Bolt, you will
lead and shape the operational core of a company driving real societal impact
. Are you ready to
go against the current
and help redefine how Belgium produces and consumes energy?

Your responsibilities:

As
COO
, you are responsible for the
full operational backbone
of Bolt. You will build a
future-proof, scalable organization
, create transparency through data and dashboards, and ensure that Bolt operates efficiently, flawlessly, and impactfully, ensuring outstanding customer care & experience.

You will be part of the leadership team and
collaborate directly with the board and founders
Pieterjan Verhaeghen (CEO) and Rens Van Haute (CPO).

Your focus:

Cloud & dust - strategy operations

• You seamlessly switch between high-level strategic planning and hands-on operational leadership.
• You report to the board, translate strategy into concrete operational roadmaps, and ensure flawless execution.

Red-blue - operational excellence & performance mindset

• You build a results-driven, data-oriented organization with clear KPIs and dashboards.
• You optimize critical bulk processes such as billing, cash collection, meter-to-cash, dunning, and issue resolution.

Specifically, you will:

• Lead and develop the
  Operations, Care, and Customer Experience team (~30 FTE)
  into an organization driven by performance & customer-centricity, assuring a
  revenue of >€80M.
• Ensure an
  optimal customer experience
  , systematically removing friction and resolving issues at the source while exceeding customer expectations.
• Implement
  reorganizations, process improvements, and roadmap initiatives
  that prepare Bolt for further growth.
• Manage
  strategic partners
  (e.g. debtor management) and build collaborations with measurable impact.

What we offer:

• A
  pivotal role with full strategic ownership
  and visibility across all aspects of the business.
• The opportunity to drive innovation from the heart of a
  mission-driven scale-up with clear societal impact
  .
• A
  driven, ambitious team
  with a positive,
  high-energy working environment.
• An inspiring workplace with
  360° views over Brussels
  , combined with flexible
  remote
  work options.
• A
  competitive compensation package
  , tailored to your experience and impact, available
  both on payroll or an invoice basis
  .

What we expect from you:

• A
  proven track record in complex, high-volume industries
  such as utilities, consumer goods, or telecom - with comparable operational scale, regulated markets, complex supply chains, customer-focused operations, and high-volume transactions.
• Extensive experience in operational excellence
  across processes, dunning, cash collection, customer operations, and/or billing.
• Experience in managing a
  high-performing and effective customer care team
  that can handle a multitude of different topics.
• Deep understanding of
  P&L, cash, KPIs
  , and awareness of operational and financial risks.
• Strong
  analytical skills
  (pivots, datasets, KPI dashboards) and affinity with IT.
• Proven leadership experience
  in a performance-driven environment.
• Familiarity with
  change management
  , reorganizations, and building scalable structures.
• Strong people and communication skills
  : brings calmness, direction, and clarity in complex contexts.
• Fluent in
  Dutch
  + English
  or
  French + English
  .
• Strong
  motivation
  to contribute to the energy transition in Belgium.

Getting charged up about this role?

Interested in leading operations that
directly impact Belgium's energy transition
and help build a high-performing ecosystem? We'd love to talk

Apply now, send a message to or DM Nathalie on LinkedIn.

We look forward to hearing from you