Key Account Manager E-Retail

We’re looking for a Key Account Manager E-Retail to accelerate our growth with leading pure players. You’ll build strong strategic relationships, boost our digital visibility, and turn data-driven insights into real commercial impact.

Key responsibilities

• Manage and grow key partnerships with major e-tailers
• Develop and execute account plans focused on revenue, profitability, and brand activation, including the setup of digital activations and joint campaigns
• Negotiate annual agreements 
• Drive new business development and lead the onboarding of new e-retail accounts
• Work closely with marketing, supply chain & customer service
• Analyse market and customer data to drive smart decisions
• Report sales performance, forecasts & KPIs

Your profile

• Master’s degree or equivalent experience
• 3-5 years’ experience in international key account management, preferably within e-retail and the home & living industry
• Proficient in MS Excel and PowerPoint, and commonly used e-retail tools (e.g., analytics dashboards)
• Commercially driven, passionate about design, results-oriented, and strong in negotiation
• Analytical thinking and familiarity with digital shelf & e-retail marketing
• Team-oriented, proactive, and able to own projects independently
• Fluent in Dutch & English, French is a plus

What We Offer

• A dynamic and creative work environment in an international, growing company
• The opportunity to make an impact and drive process improvements
• A close-knit team and a culture that values entrepreneurship and initiative
• A competitive salary package aligned with your experience and responsibilities

About Serax

Serax is an international design company that collaborates with passionate designers and craftsmen to create unique, high-quality collections in tableware, lighting, interior objects, and furniture. From our Antwerp headquarters, we serve customers worldwide, always with a focus on quality and service.

At Serax, how we work is as important as what we achieve. Our values guide us every day:

• Your growth is our growth – we grow as our people grow.
• One Serax, always – we succeed as one team.
• Courage over silence – we speak up and face challenges directly.
• Say it. Do it. – accountability turns words into action.
• Simple always wins – clarity and efficiency drive results.
• Focus drives impact – we concentrate where it matters most.

These values are the foundation of the Serax Way. The Key Account Manager is expected to lead with them, ensuring that business growth and culture go hand in hand.

Interested? Send your company profile and references to margot.timmermans@serax.com and we will get in touch with you as soon as possible.