Customer Success Manager

✨ Love the travel industry? Love helping customers succeed? Love technology? Join Tide Software and become the guide our clients rely on!

🌍 About Tide Software

At Tide Software, we help travel companies modernize and streamline their operations. Our all-in-one SaaS platform unites every workflow — from quotes to invoicing, content management to CRM, booking flows to personalized travel documents.

Our mission? Driving digital transformation in the travel industry.

As we continue to grow across Europe and beyond, we’re expanding our team. That’s why we’re looking for a Customer Success Manager — someone who loves helping customers thrive through technology.

🚀 Your impact

• Guide new customers through onboarding & implementation
• Advise on setup, user structure & platform best practices
• Help clients optimize their workflows using Tide
• Work closely with developers & colleagues to align platform and processes
• Support feature rollouts & gather feedback for continuous improvement
• Ensure high customer satisfaction and build long-term partnerships

🎯 You bring

• Experience in the travel industry (travel agent, tour operator, DMC, …)
• A customer-focused mindset with strong communication skills
• Affinity with SaaS platforms & a curious, tech-savvy attitude
• Problem-solving skills and a collaborative spirit
• Fluent Dutch & English (extra languages = a plus!)

🌟 What you get

• A key role in a fast-growing Belgian Travel Tech company
• Freedom & flexibility: hybrid working with Ghent as your base
• Opportunities to work with travel organizations worldwide
• A warm, supportive team that values efficiency & open communication
• Room to grow your skills and help shape an innovative product
• Competitive salary & extra-legal benefits

✉️ Interested?

Let’s talk! Apply now via LinkedIn or send your CV & short motivation to thor.boonaert@tidesoftware.be.

Tide Software — Travel made simple, journeys made unforgettable. ✈️🌍

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