Digital Business Analyst

Company Description

At INNO, human connection is highly valued. The company offers a unique professional experience, in a family spirit, promoting personal growth and the development of employees' full potential. The diverse team, with over 20 nationalities represented, creates a enriching and stimulating work environment

With more than 125 years of existence, INNO boasts a rich history and a brand focused on excellence. Employees have numerous opportunities for career advancement and development that allow them to participate in exciting modernization projects, actively contributing to the transformation of the company and shaping its future while maintaining a work-life balance

INNO recognizes the importance of strong employee engagement and offers attractive benefits and flexible working hours, including , depending on the role, the option to work four days instead of five and homework.

About The Job

INNO is urgently looking for a Digital Business Analyst.

Are you passionate about transforming business needs into smart digital solutions? Do you thrive at the intersection of technology, customer experience, and commercial strategy? If yes, we want you on our team!

Your Mission :

You’ll play a key role in shaping INNO’s e-commerce transformation. You’ll work closely with cross-functional teams, business, UX/UI, and IT, to define requirements, optimize customer journeys, and deliver impactful digital experiences.

What You’ll Do

• Analyze business needs and identify opportunities for digital improvement
• Organize and lead workshops with stakeholders to clarify scope and priorities
• Translate concepts into clear user stories, epics, and functional requirements
• Validate feasibility and ensure alignment with technical and business objectives
• Collaborate with Product Owners, UX Designers, and developers in agile sprints
• Document “to-be” processes for operational readiness and training
• Support testing phases (functional and user acceptance) and resolve issues during development
• Monitor and report progress, ensuring timely delivery of features and enhancements

What We’re Looking For

• Minimum Bachelor’s degree in e-commerce
• 4–5 years of experience in business analysis within digital/e-commerce projects
• Strong commercial experience and ability to unite cross-functional teams
• Passion for e-commerce (retail preferred) and deep understanding of customer needs
• Strong understanding of UX/UI principles and agile methodologies
• Excellent communication, problem-solving skills and agility
• Experience with tools like Jira, Confluence

Why Join Us?

• Be part of a major digital transformation in a leading retail brand
• Work in a dynamic, collaborative environment
• Competitive salary and benefits package

Qualifications

• Bachelor's degree or equivalent experience
• Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
• Strong written, verbal and collaboration skills
• Fluent in English, French or Dutch