Onboarding Specialist

DESCRIPTION OF THE TASK

Following tasks will be performed by external service provider in the context of the deployment of SPM / EAP on the ServiceNow platform:

• Organize and support the successful adoption of SPM at programme and project level,
• Resolve stakeholder issues quickly, organize efficient support,
• Propose, write organize and maintain relevant documentation,
• Ensure constant adequation between operational requirements and available dashboards/reports (OOTB and custom),
• Manage communications and define strategies to increase results in line with defined adoption targets (from awareness to action)
• Run the weekly scrum of scrum with cross project teams, ensure SPM is always updated and used in a consistent and efficient way with respect to EC methodology framework.
• Liaise with Methodology experts at EC, ensure alignment of practices.

KNOWLEDGE AND SKILLS

Following knowledge are required for the performance of the above listed tasks:

• Ability to work autonomously, managing his/her own workload independently, providing status updates, liaising with others and escalating issues as appropriate.
• Strong interpersonal skills and ability to understand what each stakeholder wants and needs
• Aptitude to foster positive relationships
• Problem-solving attitude
• Excellent communication skills
• Ability to prepare clear and well-structured documents, and presentations
• Teamwork and leadership skills, including ability to work in a friendly, organised, and well-structured manner also under pressure

SPECIFIC EXPERTISE

Following specific expertise is mandatory for the performance of tasks:

• Experience with SAFe (Preferably 6.0) or Agile at Scale frameworks (PI Planning, Epics, Features, Stories, Value Streams)
• Understanding of SPM modules: Strategic Portfolio Planning, Demand Management, Project/Program Management, Agile Development & Scrum,
• Be proficient in using and configuring ServiceNow modules: SPM, EAP, HRSD, Flow Designer, Now Experience UI.
• Know how to create/update forms, tables, flows, and dashboards.
• Be able to interpret data from reports or Performance Analytics.
• Experience managing end-to-end onboarding processes or employee journeys.
• Strong in communication, change management and training end-users.
• Ensure compliance and data quality across SPM and EAP modules.
• Conduct training/demo sessions and onboarding workshops for ServiceNow users and stakeholders.

CERTIFICATIONS & STANDARDS:

Mandatory possession of the following certificates:

• ServiceNow - Certified Implementation Specialist – Strategic Portfolio Management

Any additional ServiceNow certificates would be considered as an asset.