HR Helpdesk Specialist

Spektrum have a wide range of exciting opportunities in several global locations.

We are always looking to add great new talent to our team and look forward to hearing from you.

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO's principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID – C004459

Role Duties and Responsibilities

• Remotely administer the workforce and personnel data of the assigned commands:
  • Develop and maintain analysis and report filters, as required (response time for the request is within 1 and 3 days, work completed according to the plan).
  • Investigate problem reports in liaison with appropriate application and/or data specialists (response within 1 and 3 days depending on the priority).
  • Support the data administration of HR applications and work products, including analysis and implementation of requirements for organisational structures, both Peacetime (PE) and Crisis (CE) establishment.
  • Perform validation on bulk data entry upload and modification submissions, to ensure data quality.
  • Provide SME advice and guidance to the PE and CE staffs in J1 for preparation of new/amended establishment quality.
  • Perform quality checks and carry out remedial action on NCS data prior to the production of the monthly, quarterly, annual and other periodic reports required for submission to the Nations via the IMS.
  • Prepare input to staff papers and HQs' statistical reports, as required.
  • Conduct checks and produce reports to support protection of personal data held in HR systems.
  • Provide HR User Group (UG) conference support, and general administrative support as directed by SO/SDM.
  • Perform annual on-site support visits and quality audits to HQs as directed by SO/SDM with an estimated maximum of 4 visits per annum. Each visit normally requires 5 working days including travel.
• Deliver courses to students at SHAPE, using the Training systems, and at other NATO HQs (according to the annual training plan):
  • Participate in and support the course planning, enrolment, selection, delivery and subsequent award of qualifications according to the training Plan.
  • Create, maintain, and improve the Training Courses and materials baseline.
  • Perform annual on-site training visits as requested by individual HQs combined with an already planned visit.
  • Consolidate and review input for the maintenance of training course syllabi.

Essential Skills, Experience and Certifications

• At least five years' experience with NATO's workforce and/or personnel data management or a national military's equivalent with two years' experience in the last three years.
• At least three years' experience in the last five years using the current HR applications or another similar enterprise-wide military workforce/personnel management application.
• At least one year training experience in the last five years in the application and use of automated HR systems or related Management Information Systems. Strong understanding of training techniques are required.
• At least two year's experience in the last five years as a centralised helpdesk operator.
• At least six months' experience in the last five years using automated products to support development of e-learning packages is desirable (for example, Articulate).
• At least one year's experience in the last five years in a position that required use of NATO's Workforce Policy and Procedures, MC 216/5 (AAP-16E) or the use of similar International organisation/ governmental organisation Workforce Policy and Procedures is desirable. 

Education

• Higher Secondary education and intermediate training in human resources management, social sciences, computer science, business administration, or related field, public administration or related discipline for specific task related skills, with 5+ years' experience in NATO or International or a National military setting.

Language

• Work will be conducted in English, both oral and written. The Resources must possess a proficiency in English equivalent to or higher than the NATO Standardized Level Profile 3, 3, 3, 3 (i.e., Listening, Speaking, Reading, and Writing skills must be excellent) set in NATO STANAG 6001 (B2, B2, B2, B2 using CEF).

Working Location

• Mons, Belgium

Working Policy

• Onsite

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance

We never know what new opportunities might be just over the horizon. If this opportunity isn't for you please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up.