Repair Manager

Repair Manager – Supply Chain

#supplychain #industry #logistics #SAV #SAP

Do you have initial experience in the logistics field (as an intern or employee)? Are you drawn to the industrial sector? Are you comfortable working both in the office and on the field (the role involves 30% manual handling)? Then keep reading – this position might be of interest to you!

Our partner located in Charleroi is actively looking for a Repair Manager – Supply Chain to strengthen its team.

What are your responsibilities?

As a Repair Manager – Supply Chain, your mission is to manage the administrative and logistical handling of product repairs received from internal and external customers, from the moment the repair request is made until the repaired item is returned.

• Initiate the repair process through the RMA (Return Material Authorization) procedure with the customer.
• Gather diagnostic information from the customer and forward it to the repair technicians.
• Perform physical (manual handling, unpacking, etc.) and administrative checks of the product to be repaired by creating a repair report and tracking file.
• Monitor the repair process in the ERP system, recording all required steps and ensuring all necessary data for managing the repair is available (logistics information, technical feedback, costs, commitments).
• Decide the logistical repair flow for each product based on customer needs.
• Track the repair status with technical service providers.
• Communicate the repair cost to the customer based on the catalog, contracts, current price lists, or specific quotes calculated by the Offers team.
• Launch the repair only upon receiving the customer’s purchase order.
• Receive the repaired product and the associated documentation (repair report), and verify that the invoiced cost matches the actual repair performed.
• Hand over the repaired product to the shipping department with the required technical documents and preparation slip, ensuring the quality of information provided to the customer.
• Provide the finance department with the necessary information for invoice issuance.
• Maintain contact with assigned customers throughout the repair process (ongoing follow-up, periodic meetings, and sending follow-up reports).
• Monitor the costs attributed to each customer account managed by the coordinators.
• Ensure the cleanliness and orderliness of the storage and IN/OUT handling areas.

Who Are You?

• You hold a Bachelor's degree in Logistics or have experience in a similar role within an industrial or after-sales service environment.
• You are fluent in French.
• You have an intermediate level of English.
• You are autonomous in your tasks and proactive in improving processes.

What Can You Expect?

We offer a permanent contract along with an attractive salary package. You’ll also have the opportunity to grow personally and professionally through internal training.

Interested? Don’t wait – apply now!