Onboarding Manager

We are looking for an Onboarding Manager to lead smooth onboarding, manage timelines and training, align teams and ensure confident platform adoption for lasting satisfaction and impact.

Are you passionate about guiding customers to success? Keep on reading

Meet Zero Friction: the sidekick of Europe's energy heroes

We are a fast-growing SaaS scale-up on a mission to make the energy transition easy, fair and frictionless. Our platform empowers heating and cooling suppliers to automate billing, cost allocation, and customer management—so they can focus on what truly matters: delivering reliable, affordable energy to communities.

At Zero Friction, we don't just build software—we build superpowers for our heroes. By removing hassle and enabling transparency, we help suppliers lead the way to a sustainable future. Collaboration, innovation and bold thinking are at our core. Ready to fight friction with us?

Why this role matters

As our Onboarding Manager, you are the first point of contact for our new customers. You make sure every client experiences a smooth, structured and premium transition from contract signing to business-as-usual. You define and deliver the onboarding journey, manage project timelines and ensure both customers and internal teams are confident and capable in using our platform. Your work directly impacts adoption, satisfaction and long-term success for our clients.

 Your mission

• Design and execute structured onboarding programs, including kick-off, blueprinting, technical implementation, go-live and hypercare,

• Standardize onboarding processes, learning materials and templates to ensure efficiency, repeatability and quality,

• Act as a bridge between the different teams to ensure smooth handovers and alignment,

• Track onboarding success metrics (time-to-go-live, CSAT, hypercare outcomes) and continuously identify process improvements,

• Lead projects end-to-end, ensuring milestones, resources and communications are well-managed,

• Maintain a high-quality, customer-centric experience while scaling onboarding operations.

 Does this sound like you?

• Experienced in customer onboarding, implementation or project management in a client-centric SaaS environment, ideally with billing software and/or within the energy industry,

• Skilled at structuring complex onboarding journeys and translating them into repeatable processes,

• Strong project management and stakeholder coordination skills — you can juggle multiple initiatives without losing quality,

• Excellent communication and facilitation skills; comfortable leading training sessions for customers and colleagues,

• Proactive, results-driven and passionate about delivering premium customer experiences,

• Team player who enjoys collaborating across teams,

• Analytical and metric-focused — you measure, learn and continuously improve,

• Fluent in French and English (spoken & written) — essential for working with our French-speaking customers and internal teams.

  What's our offer?

• A meaningful role in a fast-growing SaaS scale-up shaping the energy transition in Europe,

• Hybrid work setup with flexibility in hours and location,

• A highly collaborative, ambitious and friendly team culture,

• Competitive salary and extralegal benefits,

• Opportunities to lead, innovate and shape onboarding practices across the company.

  Excited?

If this role excites you and you match most of the criteria, we want to hear from you. At Zero Friction, attitude and potential matter more than ticking every box. Apply now and help us make energy simple and frictionless.

Zero Friction is an equal opportunity employer. We celebrate diversity and welcome applicants from all backgrounds.