Customer Onboarding Manager

• Own the onboarding process from A to Z — be the primary point of contact for new customers.
• Coordinate cross-functional teams (Sales, Ops, IT, Product, Customer Service, etc.) to ensure a seamless go-live.
• Monitor performance during the start-up phase and proactively address any issues.
• Drive process improvements by identifying bottlenecks and implementing long-term solutions.
• Lead or support customer-impacting projects and ensure clear communication and follow-up.
• Analyze recurring complaints, perform root cause analysis, and propose data-driven optimizations.

• Proven experience in customer-facing roles, project coordination, and process optimization.
• Strong analytical mindset with the ability to work with complex data and translate insights into action.
• Excellent communication skills in English and either Dutch or French. Spanish or other EU languages are a plus.
• A true team player with a customer-centric approach and a hands-on attitude.
• Ability to manage multiple onboarding tracks simultaneously in a fast-paced environment.
• Proficiency in Excel, CRM systems (e.g. Microsoft Dynamics), shipment management tools, and reporting tools (e.g. Power BI).

Like a long-awaited parcel, we want to make you feel welcome and valued. Our offer includes a competitive monthly salary, that goes without saying. On top of that, you can count on:

• Meal vouchers of €8 per working
  day 
• Hospitalization-, group- and
  disability insurances 
• A phone subscription, including
  25GB data 
• A flexible renumeration plan,
  which allows you to customize your own benefits. A company car, bike
  leasing, public transportation, extra days off,... the choice is yours 
• Possibility to enter the
  Federal Mobility plan 
• Work/life balance, thanks to
  flexible working hours and the possibility to work from home  
• 20 days of statutory leave and
  7 additional extralegal days off  
• An end-of-year and
  performance-based bonus and double holiday pay  
• Many benefits from more than 100 bpost-partners 

If you're a hands-on problem solver with a passion for client success and cross-functional collaboration, we'd love to hear from you.