Transport CoE Project Manager – Invoicing Monitoring

Main tasks:

1.
Process
Design & Implementation:
- Lead the end-to-end design
of the transport invoicing process, covering both customer billing and carrier/vendor
invoicing.
- Map
current-state processes, identify gaps, and define a harmonised future-state
model across all regions and business lines.
- Develop
clear process documentation including workflows, hand-offs, approval points,
and control mechanisms.
- Align
process design with contractual requirements, pricing models, and transport
management system (TMS) capabilities.
- Coordinate
with IT to configure system workflows and automation to support invoicing
accuracy and speed.

2.
Governance & Control:
–
Establish an invoicing governance framework ensuring
process compliance, data accuracy, and timely billing cycles.
- Define ownership, accountability, and escalation
pathways for invoicing exceptions and disputes.
- Partner with Finance and Audit teams to embed
control checks for revenue assurance and error prevention. - Ensure alignment
with corporate financial policies and regulatory requirements.
3.
Stakeholder
Collaboration:
- Collaborate closely with
Operations, Finance, Procurement, Commercial, Transport & Network teams
to ensure the invoicing process meets operational and customer needs.
- Facilitate
cross-functional workshops to validate process designs, identify improvement
opportunities, and manage change impacts.
- Serve
as a central point of coordination between business users and technical teams
during process rollouts and system changes.
4.
Systems
& Data Integrations:
- Work
with IT and Data teams to integrate invoicing processes with key systems such
as TMS, ERP, and billing platforms.
- Define
system requirements and oversee testing to ensure end-to-end data flow
integrity from transport execution to invoice generation.
- Support
the introduction of digital invoicing, automation tools, and data validation
mechanisms to reduce manual handling and errors.
5.
Continuous
Improvement & Performance Tracking:
- Monitor invoicing accuracy,
timeliness, and exception rates through established KPIs.
- Lead
root cause analyses of billing disputes or delays and implement corrective
actions.
- Benchmark
invoicing performance against logistics industry best practices.
- Drive
continuous process improvement and technology enhancements to optimise cycle
times, accuracy, and cost efficiency.
6.
Change Management & Communication:
- Develop communication and
training materials to support adoption of the new invoicing process.
- Engage
with stakeholders at all levels to ensure buy-in, clarity, and compliance
with new ways of working;
Stakeholder management:
identifying stakeholders and taking into account potential conflicts of
interest.
- Report
progress, risks, challenges and achievements to senior leadership and Executive
Steering Committee.

7.
Change
management and realization of part of the Transport CoE strategic plan:
-
Establishing synergies, cooperation between people from different departments
and opposing interests
-
Implementing changes
-
Delivery and acceptance of the
requested output of the project

• Masters Degree in Business
  Management or Supply Chain/Transportation equivalent

Required experience for the position:  

• 5-10 years of relevant experience

Language skills:

• Fluent in English, Dutch and French an advantage.

Technical knowledge required to perform the function:

• Expert knowledge of project
  management (PRINCE2, PMP, or Agile methodologies a benefit)
• Proven experience in
  project management or process improvement within transportation, logistics,
  or supply chain industries.
• Strong
  understanding of end-to-end invoicing or billing processes and their interfaces
  with transport operations and finance.
• Demonstrated
  ability to map, design, and optimise complex cross-functional processes.
• Expert knowledge of Process
  Management/Improvement (Lean,
  Six Sigma or continuous improvement methodologies an advantage).
• Proficiency in using and interpreting BI tools (e.g., Power BI, Tableau) and
  data systems integration.
• Strong stakeholder engagement and facilitation
  skills across different departments.
• Excellent analytical and problem-solving
  abilities; able to interpret data to identify process gaps.

Desirable:

• Experience in large-scale transformation or
  finance optimisation programes.
• Working knowledge of transport and logistics cost
  structures, tariffs, and service-level agreements.

Like a long-awaited parcel, we want to make you feel welcome and valued. Our offer includes a competitive monthly salary, that goes without saying. On top of that, you can count on:

• Meal vouchers of €8 per working
  day 
• Hospitalization-, group- and
  disability insurances 
• A phone subscription, including
  25GB data 
• A flexible renumeration plan,
  which allows you to customize your own benefits. A company car, bike
  leasing, public transportation, extra days off,... the choice is yours 
• Possibility to enter the
  Federal Mobility plan 
• Work/life balance, thanks to
  flexible working hours and the possibility to work from home  
• 20 days of statutory leave and
  7 additional extralegal days off  
• An end-of-year and
  performance-based bonus and double holiday pay  
• Many benefits from more than 100 bpost-partners