Product Support Representative

At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it's providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. Discover the many reasons the world's most talented people are choosing to work at DuPont. Why Join Us | DuPont Careers

Your key responsibilities will be:

• Problem solving through phone and email interactions for all DuPont businesses:

• Product and technical support
• Issue Handling – Media Events and Divested Businesses
• Manage Privacy Notification Requests
• Provide Corporate Directory Assistance for DuPont
• Safety Data Sheet Requests
• Sample Requests
• Sales Support Tasks

• Document customer inquiries in application for business purposes and to count towards monthly metrics.

• Maintain daily contact with product stewards, technical service, and (global) DuPont employees in support of resolving customer requests.

• Attend all compulsory training. Responsible for identifying and taking action on self-development training.

Requirements:

• Bachelor's Degree

• Previous Contact Center / Customer Service experience

• Ability to work towards deadlines, multi-task, and prioritize projects

• High level of accuracy and detail oriented

• Strong listening, oral and written communication skills

• Proficient in Microsoft Office; Excel, Word and PowerPoint

• Experience with Customer Relationship Management (CRM) tools;

• Cultural awareness and ability to work with a diverse group of people

• Fluent in English, Spanish and at least one of the following languages: Italian, French, German or Dutch (more languages are a plus) – both oral and written communications

You will also be required to demonstrate solid performance in the following skills:

• Deliver quality Customer service

• Communicate (written, listening & verbal) with proven ability to interface well with a wide variety of people.

• Make decisions and resolve issues

• Maintain daily contact with product stewards, technical service, REACH leader, and (global) DuPont employees in support of resolving customer requests.

• Demonstrate proficiency in navigating software applications

• Multi-task between phone and electronic requests from customers and businesses

• Display accountability, initiative for action, ability to remove road blocks and capability to work independently to achieve results

• Contribute to team output through cooperation, participation, and a commitment to shared vision and goals

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DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.

DuPont offers a comprehensive pay and benefits package. To learn more visit the Compensation and Benefits page.