Field Service Engineer

Rapiscan Systems is a global leader in detection technology, delivering cutting-edge cargo and vehicle inspection solutions for ports, borders, military installations, high-security facilities, and checkpoints. Our systems play a vital role in helping governments and organisations combat terrorism, drug trafficking, illegal immigration, and trade fraud.

Role Overview 

We are seeking a skilled and dedicated Field Service/Support Engineer to provide high-visibility technical support for our Cargo Vehicle Inspection (CVI) and RTT X-ray Detection Scanner systemscross Belgium, Northern France, and Germany. This role involves on-site installation, diagnostics, maintenance, and repair of complex equipment and systems, ensuring optimal operational quality and customer satisfaction.

• Deliver on-site support for CVI and RTT systems, including installation, troubleshooting, maintenance, and overhaul of hardware and software components.
• Diagnose and resolve technical issues across hydraulic, electrical, electro-mechanical, and IT subsystems.
• Act as the primary technical liaison between the company and customers, providing guidance on system operation and maintenance.
• Respond to third-line technical support requests from field engineers, distributors, and customer representatives.
• Provide post-acceptance and defect liability support for mobile and airport cargo inspection systems.
• Participate in the installation of static, gantry, and portal CVI/RTT systems as part of a dedicated team.
• Maintain accurate technical documentation, including service reports, engineering change requests, and database entries.
• Travel internationally up to 80% of the time, around Belgium, Germany and Northern France.
• Uphold the company's core values of Integrity, Innovation, Accountability, and Teamwork.
• Demonstrate behavior consistent with the company's Code of Ethics and Conduct.
• It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.
• Duties may be modified or assigned at any time to meet the needs of the business.

• Engineering qualification such as BTEC, City & Guilds, HNC or equivalent.
• Strong understanding of hydraulic, electrical, and electro-mechanical systems.
• Experience with IT networking solutions (e.g., CCNP or equivalent).
• Familiarity with integrated systems including PLCs, high-voltage systems, and radar technologies.
• Proven ability to work in challenging environments and adapt to short-notice travel requirements.
• Previous experience in a global field service engineering role is highly desirable.