Logistics & Warehouse Operations Supervisor

Key Responsibilities

• Supervise and manage daily logistics operation to ensure smooth execution for daily replenishment shipment between multiple Distribution Centres, cross-docking operation, and last-mile delivery from HK warehouse to customers

• Maintain detailed documentation of Standard Operating Procedures (SOPs), workflows, and Working Instructions (WIs) to ensure consistency and quality

• Optimize warehouse layout, fulfilment flow and inventory management

• Manage relationships with logistics partners, couriers, and warehousing providers to uphold service standards

• Govern compliance and quality standard of all warehouses with local regulations and company internal policy, maintain best practices in product handling, storage, and transportation

• Collaborate with both internal departments, external partners to troubleshoot, implement process improvements resolve any logistical issues, support execution of cross functional projects

• Lead daily/weekly meetings with operational team and service providers to quick fix any urgent issues and barriers to sustain quality service to customers.

• Monitor and achieve the monthly and quarterly logistics KPI, analyse and report to management

• Sets operational expectations with 3PL Partners, regular monitoring on their standard and opportunity gaps

• Gatekeep compliant payment from P&G to 3PL Partners based actual service received and rate card standard, supervise timely payment to 3PL Partners

• Utilize SAP and P&G system

What we offer you:

• You will have business responsibilities from Day 1 – You will start of meaningful work from the beginning. Over time, as you expand your impact on the business, your responsibility and ownership will also quick grow.

• You will receive continuous coaching & mentorship – We are passionate about our work. We will make sure you receive both formal training and as regular mentorship from your manager and others.

• You will work in a dynamic and respectful work environment – We live our Purpose, Values, and Principles daily. We value every individual and encourage initiatives promoting agility and work/life balance.

What we are looking for:

• A minimum of a bachelor's degree from an accredited university, any major

• Proven experience (5+ years) in the logistics industry and managing logistics vendors, preferably in the FMCG industry, ideally 1-2 years in supervisory role

• Understanding of Greater Bay Free Trade Zone operation will be plus

• Proficient in MS Office and SAP (WMS) is a must

• Language proficiency: English, Cantonese, Mandarin

• Frequent travel (day trip) between HK and Greater Bay area is expected

• Positive attitude and strong willingness to learn, strong problem-solving skills

• Ability to collaborate effectively within a multicultural environment