Onsite IT Support Engineer

Role:

As an Onsite IT Support Engineer, you will provide on-site technical support to our customers, troubleshooting and resolving hardware and software issues, and configuring and maintaining their IT infrastructure.

• Diagnose, troubleshoot, and resolve hardware, software, and operating system issues.
• You will work independently or as part of a team.
• Install, upgrade, support, and resolve issues with end-user workspace hardware, such as desktops, laptops, printers, mobile devices, and video and conferencing equipment.
• You will analyze errors, maintain hardware, install/remove workstations, install and configure new software (IMACD), and manage user accounts via Active Directory.
• Implement software and operating systems using SCCM or other deployment technologies.
• You will document your approach and resolution of issues in a ticketing system.
• Asset management

Requirements:

• Fluent in French, Dutch and English
• Experience with on-site support and ticketing system
• Familiar with Windows OS, Mac OS and various software applications
• Managed Print Service (MPS) / Configure mobile phones (Apple and Android) (MS Intune) / MS Office 365
• Customer-oriented approach

Benefits:

• Buddy program
• Health/ Medical insurance
• Onboarding program
• Phone allowance/ Company Phone
• Staff discounts
• Ticket Restaurant (Edenred, Sodexo, UP)/ Meal Voucher
• Transport/ Commuting Allowance
• Unlimited employment contract

Be part of Us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.