ITSM Process Manager (Ref: 193718)

Role: ITSM Process Manager (Ref:

Rate: up to Euro 500 per day

Location: Hybrid Belgium

Sector: Utilities

Overview

We are seeking a highly skilled and motivated ITSM Process Manager/Specialist to join the team.

The successful candidate will be responsible for the end-to-end management of IT Service Management processes, ensuring they are up-to-date, efficient, and aligned with industry best practices. This role involves process optimisation, adherence monitoring, and continuous improvement to maintain high standards of service delivery

Key Responsibilities

• Process Management: Design, maintain and update ITSM processes to reflect changes in the environment, such as new role introductions, process optimisations and tooling solutions.

• Adherence Monitoring: Ensure compliance with process flows and KPIs by all process actors and follow up on adherence.

• Process Improvement: Continuously improve processes to align with ITIL, SIAM, and audit results

• Implementation: Onboard teams of process actors, provide training and explanations, ensure smooth implementation of processes withing the teams

Requirements

• Strong background in engineering with a strong understanding of system thinking and design and the ability to model reliable, sustainable, and robust processes.

• Strong analytical skills, with brilliant logic and the ability to visualise solutions and create visual blueprints of processes.

• Process Modelling: Expertise in ITSM process modelling.

• Project management: Experience with making things done and coordinating stakeholders

• Solid knowledge of ITIL & SIAM are essential, with certification being an advantage

• Strong presentation skills: Ability to create executive summaries and explain complex solutions concisely and with ease, tailored to audiences with diverse backgrounds