Head of Customer Success

About Spott

Spott is a Y Combinator-backed startup based in Leuven, Belgium, with a global customer base. We’re on a mission to make recruiting smarter and more efficient with the first AI-native recruitment platform (ATS & CRM). Spott gives recruitment firms a true competitive advantage by helping them close more placements.

Why?

Recruitment is an $700B+ industry still running on outdated software. The biggest players are slow to innovate. Spott isn’t a tool that will be added to legacy software, it is a full reset. We are the system of record. AI-driven, fast, scalable, and personal. And starting to take over.

What We’re Looking For

✔️ Proven experience in Customer Success or Account Management within B2B SaaS.

✔️ Demonstrated ability to drive activation, adoption, and retention.

✔️ Excellent communicator who can build trust with agency owners and recruitment leaders.

✔️ Experience partnering closely with product teams to feed insights into roadmap decisions.

✔️ Experience in product-led or self-serve SaaS is a strong plus.

✔️ Preference for candidates based in Belgium, though we are open to exceptional remote talent.

What You’ll Do

You will work side by side with one of the co-founders, owning customer success end-to-end.

✔️ Lead onboarding – ensure new customers activate quickly and see value from day one.

✔️ Drive adoption – build scalable playbooks that help agencies get the most out of Spott.

✔️ Manage customer relationships – act as the trusted point of contact for agency owners and recruiters.

✔️ Monitor customer health – track usage, engagement, and satisfaction to prevent churn.

✔️ Run structured check-ins – maintain proactive touchpoints that strengthen retention.

✔️ Collect customer insights – feed product feedback directly into roadmap prioritization.

✔️ Develop CS processes – design repeatable workflows for onboarding, adoption, and renewals.

What We Offer

✔️ Have strong ownership over growth strategy and execution.

✔️ Competitive salary and generous stock options.

✔️ Work with a 10x engineering team that has your back, building an unparalleled product with real momentum (averaging +30% monthly growth)

✔️ Travel the world when it helps you close deals, with our US office opening in 2026.

About the interview process

1. Application Review

Our own Spott platform will review your application. If you are a strong match, you will receive a message.

2. Screening call (20min)

We will discuss your motivation to join Spott, why you would be a great fit, and answer your questions.

3. Founder interview (45min)

You will meet two of Spott’s founders to assess your skills and fit for the Customer Success role.

4. Culture interview (45min)

Deep dive into your experiences, working style, and values to ensure alignment with how we work at Spott. We care a lot about collaboration, ownership, and a strong customer mindset.

If you are confident you can maximize customer value and support both product led growth and enterprise needs, and if you love working with a world class product team in a rocketship growth company, apply even if you do not meet every requirement 🦄