Service Desk Engineer

Company Description

Arcadiz is a Eurofiber company specializing in high-end services and customized systems design for the European carrier, cellular, ISP and enterprise marketplace. With offices in Belgium and The Netherlands, Arcadiz builds upon years of experience in building and maintaining transport networks, network design expertise, and long-standing partnership relations with leading suppliers to develop best-of-class solutions that meet even the most demanding customer needs.

Arcadiz is looking for a Technical Service Desk Engineer. The Technical Service Desk Engineer will play an integral part in the support service Arcadiz delivers to our customers in the BeNeLux with main focus on xWDM, Carrier Ethernet, MPLS-TP, IP transit.

Job Description

• Act as central contact for our customer base
• Respond actively to incoming enquiries, incidents and RMA's within an agreed time limit
• Provide first line troubleshooting
• Channel and escalate any unresolved issues to next level stakeholders
• Proactively own the technical progression of standard incidents
• Responsible for communication with the customer

Qualifications

• Higher education (professional Bachelor) or equal by experience
• Service Desk experience
• Customer service experience
• Technical troubleshooting experience
• Thirst for technical knowledge
• Open to on-the-job training of packet optical networks: xWDM, Carrier Ethernet, MPLS-TP, IP
• Team player with good communication skills
• Accurate reporting and documenting of activities
• Trilingual Dutch, English, French in speaking, reading and writing.

Additional Information

Why Eurofiber?

As a Service Desk Engineer at Eurofiber, you can give a boost to the digital society. You work with the best experts, make your own choices, and contribute to networks and data centers that are the lifelines of society. That's why we believe in continuous learning and development. We will always keep innovating—not only because we're good at it, but because we love it.

We provide you with the support you need to excel. This includes:

• A competitive salary package with a company car, bonus scheme, and a 13th-month payment.
• Flexible working hours to align your professional, personal, and family needs and spend most of your time in an environment where you perform best.
• Actively developing your skills and competencies through a wide range of training opportunities.
• Staying healthy and energized with our complimentary fruit snacks and soup during lunch.
• Need some time off? No problem You'll have 33 paid vacation days per year.

DIVERSITY POLICY

As the engine of the digital society, we help people realize their full potential. At Eurofiber, values like diversity, equality, and inclusion are at the core of that potential. Our commitment in that area is crucially important. We are convinced that different viewpoints within a team help us to develop smart solutions for businesses, government agencies, and non-profit organizations. That's why we are eager to meet candidates with unique skills, opinions, and ideas. Candidates who are simply themselves and can work with and learn from others. Whether you're joining our IT or engineering team, we're always looking for new colleagues who uphold our core values and apply them to their work every day.