International Print Trainer

Location:
BE

Xeikon International designs, produces and sells high quality digital color production printers. Xeikon is a world leader in industrial and commercial printing like commercial brochures, direct marketing, labels and packaging. In 2015 Xeikon became part of Flint Group.

Xeikon's pioneering products and services are the foundation of a newly created division to be called Flint Group Digital Printing Solutions. This new division of Flint Group will further broaden the group's conventional and digital printing solutions, offering a unique proposition of equipment, consumables and services across its global markets.

For our site in Lier, Belgium, we are looking for an International Print Trainer

Main tasks

Ø Training new operators on the Xeikon presses

Ø Provide workflow, application and media scripting training

Ø Training and support related to colour management, scripting and workflow.

Grow into additional responsibilities as a member of the 2nd line team:

• Technical Support to first-line support engineers, dealer technical personnel and customers.

• Taking problem ownership, set up and implement action plans till a complete solution

• Troubleshooting and root causes detection

§ Escalated problem-solving at customer sites

§ Remote problem-solving over phone and mail contact with the customer

§ Technical educational degree (bachelor) with some years of experience in machine maintenance, field engineering or graphics industry

§ Experience as a print operator or trainer in a technical production environment

§ Good analytic skills and a quick learner of technical data

§ Hands-on mentality and Customer-oriented

§ Self-supporting, flexible and stress-resistant

§ 50% global travel (when located near Lier, Belgium)

§ English and Dutch; any additional language is a plus

2. Behavioural competences

Ø Analytical skills: Handles information, recognizes certain connections and translates information into relevant analyses and/or actions. Does this with insight which leads to pragmatic and sustainable solutions.

Ø Ability to learn: pay attention to new information which is related to work, apply this new information effectively

Ø Risk awareness: Recognizes and acknowledges (un) expected obstacles, hazards and risks related to the people, the organization and the market. Respects the rules and procedures regarding those risks. Identifies potential risks and takes initiatives to manage their impact within the work area.

Ø Initiative and responsibility: Spontaneously investigate or try our new possibilities. Work proactively and independently to implement work processes, ideas or solutions. Is involved within their own field of expertise. Fulfil commitments and accept the consequences.

Ø Collaboration, communication and knowledge sharing: Along with others, contribute to an expected result within and between different teams. Strive for an open and fluent oral and written communication. Willing to voluntarily share information, knowledge and experiences with others.

Ø Flexibility: Openness, adapting own ideas and methods to changing conditions, influencing the situation and implementing changes in the organization. Responds positively to change proposals and participates in changes that affect the working environment.

Ø Creativity and innovative customer-oriented: Being able to step out of the familiar framework. Recognises the needs of internal and external customers. Develops new ideas that add value to customers and / or the company.

Ø Result oriented: focus on actions and decisions of the actual realisation of expected results. Set measurable goals sharply. Work towards demonstrable results. Keep track and perform work systematically.