Senior Director e-commerce Trade Services

At
Landmark Global
, we help businesses reach the world.

As the international division of
bpostgroup
, we power global e-commerce through reliable cross-border logistics, technology, and trade expertise.

We are now seeking a
Senior Director, E-Commerce Trade Services – Europe, UK & Asia
, to lead all customs clearance, brokerage, and trade consultancy activities across these regions.

This is a
pivotal, high-impact leadership role
— responsible for ensuring seamless international freight flow, full customs compliance, operational efficiency, and a first-class customer experience across all import, export, and transit operations.

You will shape the strategy, manage internal teams and external partners, and develop new trade and customs solutions that enable Landmark Global's continued growth in cross-border e-commerce.

Your mission

You will lead and expand our
Customs Clearance and Trade Consulting
operations across Europe, the UK, and Asia — ensuring compliance, efficiency, and value creation for our customers and our business.

Customs Clearance Operations

• Lead customs clearance teams
  in Belgium and the UK, managing import, export, and transit operations across all transport modes.
• Oversee and expand customs brokerage partnerships
  throughout Europe, the UK, and Asia — strengthening Landmark Global's capacity to customs-clear its own freight and deliver brokered solutions.
• Ensure all international freight flows — postal and commercial — are processed seamlessly, accurately, and cost-effectively.
• Design and enforce
  control and risk-management frameworks
  to ensure customs compliance and alignment with legal and business requirements.
• Act as the
  global subject-matter expert in postal customs procedures
  , continuously improving operational efficiency and customer experience for inbound postal flows into Belgium.
• Maintain deep, current knowledge of
  EU, UK, and Asian customs and tax legislation
  , translating regulatory changes into operational best practice.
• Collaborate with
  Finance, Product, Network, and Marketing
  teams to develop new customs products and digital solutions that enhance customer satisfaction and support business growth.
• Drive revenue and EBIT growth of the
  Trade Services division
  through high-value, scalable trade and clearance solutions.
• Maintain
  financial oversight and accountability
  for all customs transactions across the regions.

Trade Consultancy & Client Solutions

• Lead
  customs and trade advisory services
  for clients expanding into Europe and Asia.
• Advise clients on entity setup, fiscal representation, and monthly VAT returns across EU countries.
• Provide
  strategic customs consulting
  , ensuring clients import and export legally, efficiently, and at optimal cost — including BTI applications, classification rulings, and harmonization services.
• Build and promote specialized solutions such as
  refunds, amends, and drawback services
  .
• Liaise with
  government authorities and regulatory bodies
  to secure necessary permits and licenses for regulated products.
• Align trade and customs practices with
  North American counterparts
  , ensuring global consistency for multinational clients.
• Partner with the Sales and Key Account teams to co-create customized trade solutions and present them to clients, reinforcing Landmark Global's position as a trusted e-commerce trade expert.

Leadership & Strategic Development

• Lead and develop a diverse team of customs and trade specialists across multiple countries.
• Define the strategic direction for
  E-Commerce Trade Services
  across Europe, UK, and Asia, ensuring operational excellence and customer-centric delivery.
• Foster collaboration across internal departments and international teams, ensuring alignment with business objectives and global trade strategy.
• Champion a culture of compliance, accountability, and continuous improvement.
• Act as
  executive advisor and representative
  to customs authorities, industry bodies, and key clients.
• Influence and support global strategy through thought leadership in cross-border trade, e-commerce compliance, and customs innovation.

Who you are

• Master's degree
  or equivalent by experience.
• Minimum
  10 years of leadership experience
  in customs brokerage, trade compliance, or e-commerce logistics.
• Deep knowledge of
  EU and UK customs legislation
  (postal and freight); familiarity with Asian customs regimes is a strong advantage.
• Proven experience managing
  multi-country teams and external vendors
  .
• Track record in
  sales enablement or business development
  , translating compliance into commercial advantage.
• Strong analytical mindset and financial acumen; capable of linking operational performance to P&L results.
• Skilled stakeholder manager and communicator — able to influence at all levels, internally and externally.
• Fluent in
  English
  ; proficiency in
  Dutch
  and/or
  French
  highly valued.
• Experienced in customs software, data systems, and Microsoft Office Suite.

Key Competencies

• Customs & trade compliance expertise (postal & freight)
• Strategic leadership & change management
• Cross-border stakeholder engagement
• Risk mitigation & control frameworks
• Customer-centric solution design
• Business development & commercial mindset
• Analytical & conceptual thinking
• Accountability, initiative, and coaching leadership

Success in this role means

• End-to-end customs processes running compliantly and efficiently across regions.
• A scalable, revenue-generating trade services model supporting business growth.
• Satisfied clients benefitting from simplified, compliant cross-border trade.
• Continuous reduction in costs and delays while improving customer experience.
• A motivated, expert team operating with clarity, confidence, and pride.

What we offer

At Landmark Global, you'll find the challenge and autonomy of a start-up with the stability and scale of an international group.

• Competitive monthly salary
• Meal vouchers (€8/day)
• Hospitalization, group, and disability insurance
• Phone subscription (25GB data)
• Flexible remuneration plan (company car, bike leasing, mobility options, extra holidays, etc.)
• 27 days of annual leave
• Double holiday pay + year-end and performance bonuses
• Flexible working hours and hybrid work model
• Access to 100+ partner discounts and benefits

Join us and shape the future of global e-commerce trade

This is more than a customs role — it's a chance to lead Landmark Global's international trade strategy and ensure the smooth flow of goods that power e-commerce worldwide.

Apply today
to drive the next chapter in cross-border innovation and trade excellence.