IT Analyst

A&O Shearman is a new global industry-leading law firm, with 48 offices in 28 countries worldwide. Our fluency in English law, US law, and the laws of the world's most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future.

We offer exceptional opportunities for our people; opportunities to work for the world's leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive, while delivering unparalleled outcomes for our clients.

Whether you're helping clients solve complex challenges, transforming the ways we manage our business, or ensuring the smooth-running of our operations, this is an environment where you can belong and excel. We provide first-rate training and development, we are committed to an inclusive environment, and we provide support and ways of working that help you optimise your wellbeing.

What truly defines a career with us? We recruit the best and ask for the best of you. And together, we will redefine success.

Role purpose
The IT Analyst in Antwerp serves as the first line of technical support, handling incident resolution and service requests to maintain seamless IT operations. In addition to troubleshooting hardware and software issues, the analyst plays a key part in broader regional IT initiatives throughout Belgium and offers backup support to the Brussels office. The position further encompasses a supporting function in overseeing the office's audiovisual systems and assisting with the day-to-day management of the local network infrastructure. Finally, the analyst helps business-service teams administer and maintain their technical setups within the Antwerp location.

Role and responsibilities
The role encompasses different key areas of responsibility including the following:

• You will be responsible for the correct follow-up and escalation of service desk tickets and requests (new joiner, leaver, etc);
• You will deliver professional desk side support to the employees and clients of the firm;
• Your hands-on support will ensure the smooth organisation of meetings and events;
• You will be involved in the onboarding of new joiners and will guide new users through the setup of our systems and devices;
• With your strong organisational skills you keep the device rental inventory up to date;
• You will join a dedicated team and gain expert knowledge on our internal support systems.

Key requirements
Who we are looking for

• You are service minded and enjoy customer contact;
• You are proficient in English/Dutch;
• You have a strong affinity with technological innovation;
• Good knowledge of Microsoft Office 365;
• Knowledge of the Microsoft Azure environment;
• You are open to a flexible schedule and take pride in going the extra mile for your customers;
• You like to work in a highly professional and demanding environment;
• You demonstrate a flexible approach to your work and possess excellent organisational skills;
• Ability to work alone or as part of a team;
• Ability to prioritize, work under pressure and meet deadlines;
• Experience with Cisco Call Manager, iManage and audio visual equipment is a plus.

Application process
Please upload your application to Thank you for adding your CV to support your application.